Used Vehicle Sales Customer Service Representative

About the role

A Ryder Vehicle Sales Customer Service Representative I is responsible for assisting RVS customers with pre and post purchase inquiries. This position works cross functionally across Sales, Operations and Asset Management, while applying excellent customer communication skills. The representative handles inbound/outbound Retail Vehicle Sales support related calls, email, and text, and maintains ownership of customer inquiries (cases) until resolution is communicated to the customer.

Schedule

• Monday – Friday, 10:00am – 7:00pm
• 3 weeks of remote training, after training you will work remote
• Start date: September 21, 2026

Pay

• $18.00/hr, if bilingual $19.00/hr

Responsibilities

• Responsible for a great customer experience and ensuring concerns, issues, and disputes are resolved to the customers’ expectations
• Execute customer communication protocol
• Handle all Rental sales and the sales process for inbound calls and outbound solicitation to increase leads and new customers
• Accountable for rental truck inventory levels by coordinating with Maintenance and Asset Management to meet customer demands
• Workflow management: enhance productivity through effective scheduling and planning
• Generate purchase/repair orders and maintenance of files
• Parts management: contribute to cost containment through inventory planning and warranty
• Ensures compliance with all company, local, state, federal and other regulatory agencies policies
• Performs other duties as assigned

Skills and abilities

• Strong verbal and written communication skills
• Ability to get both verbal and written communication across that has the desired effect
• Goal oriented, drive for results, assertive, and deal well with ambiguity
• Possesses a high degree of initiative
• Must have high level of energy and be a self-motivated and self-directed person
• Ability to manage multiple assignments and tasks, set priorities, and adapt to changing conditions and work assignments
• Ability to focus on multiple projects and activities simultaneously
• Flexibility to operate and self-driven to excel in a fast-paced environment
• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)
• Demonstrates customer service skills

Qualifications

• H.S. diploma/GED required
• One (1) year or more in sales and/or customer service required