Usability Researcher [AQ-20710]

About the role

Aquent is proud to partner with a global technology leader renowned for its groundbreaking innovations that shape how millions worldwide connect, work, and live. This company is at the forefront of developing cutting-edge products and services that define the digital landscape, offering an unparalleled opportunity to contribute to a legacy of excellence and drive the next generation of user experiences. This is an exciting opportunity to join a dynamic team where you will serve as a passionate advocate for the user. In this pivotal role, you will dive deep into understanding human behavior, translating those insights into impactful product decisions. You will directly shape the future of products and services, ensuring they are intuitive, secure, and delightful for users on a global scale, making a tangible impact on how people interact with technology every day. Join a global technology leader driving innovation and empowering people and organizations worldwide to achieve more. Here, you’ll collaborate with passionate, diverse teams to create impactful solutions that shape the future. The culture prioritizes growth, inclusion, and purpose—where your ideas are valued, and your work drives real change. Wherever your passion lies and wherever your career is headed—you’ll play a role in projects that touch billions of lives. With flexible work options and a supportive environment, you’ll have the tools to thrive both personally and professionally. Be part of something that truly matters.

Responsibilities

• Create and drive research plans and roadmaps for various product areas, defining problems and success criteria aligned with business needs.
• Apply diverse research methods to execute studies effectively, guiding multi-person research efforts for strong product outcomes.
• Synthesize and distill data into actionable insights, communicating findings to activate design and engineering processes.
• Conduct research to clarify customer identities, contexts, needs (e.g., Jobs To Be Done), and journeys to inform product strategy.
• Assess user insights across the entire user journey—from awareness through adoption and retention—leveraging both quantitative and qualitative data.
• Contribute to solution formation by partnering with product management, design, and engineering, integrating security as a fundamental aspect of development.
• Produce research-driven insights on industry and vertical trends to reduce uncertainty for future initiatives.
• Collaborate with cross-disciplinary teams, educating and mentoring on research