Usability Researcher [AQ-19270]

About the role

Aquent is proud to partner with a global technology leader renowned for its groundbreaking innovations that shape how millions worldwide connect, work, and live. This company is at the forefront of developing cutting-edge products and services that define the digital landscape. Joining this team means contributing to a legacy of excellence and driving the next generation of user experiences. Are you a passionate advocate for the user, eager to dive deep into understanding human behavior and translate insights into impactful product decisions? We are seeking a talented professional to play a pivotal role in shaping the future of products and services. In this dynamic position, you will be instrumental in identifying customer needs, assessing user journeys, and ensuring that offerings are intuitive, secure, and delightful. You will collaborate with cross-functional teams, influence product strategy, and directly contribute to creating experiences that resonate with users on a global scale, making a tangible impact on how people interact with technology every day.

Join a global technology leader driving innovation and empowering people and organizations worldwide to achieve more. Here, you’ll collaborate with passionate, diverse teams to create impactful solutions that shape the future. The culture prioritizes growth, inclusion, and purpose—where your ideas are valued, and your work drives real change. Wherever your passion lies and wherever your career is headed—you’ll play a role in projects that touch billions of lives. With flexible work options and a supportive environment, you’ll have the tools to thrive both personally and professionally. Be part of something that truly matters.

Responsibilities

• Create and drive research plans and roadmaps for various product areas, defining problems and success criteria aligned with business needs.
• Apply diverse research methods to execute studies effectively, guiding multi-person research efforts for strong product outcomes.
• Synthesize and distill data into actionable insights, communicating findings to activate design and engineering processes.
• Conduct research to clarify customer identities, contexts, needs (e.g., Jobs To Be Done), and journeys to inform product strategy.
• Assess user insights across the entire user journey—from awareness through adoption and retention—leveraging both quantitative and qualitative data.