Usability Researcher [AQ-18564]

Company Overview

Aquent is partnering with a global technology leader renowned for groundbreaking innovations that shape how millions worldwide connect, work, and live. The company develops cutting‑edge products and services that define the digital landscape, and its culture prioritizes growth, inclusion, and purpose.

About the Role

This position is a pivotal user experience research role focused on identifying customer needs, assessing user journeys, and ensuring offerings are intuitive, secure, and delightful. You will collaborate with cross‑functional teams, influence product strategy, and create experiences that resonate with users on a global scale.

Responsibilities

• Create and drive research plans and roadmaps for various product areas, defining problems and success criteria aligned with business needs.
• Apply diverse research methods to execute studies effectively, guiding multi‑person research efforts for strong product outcomes.
• Synthesize and distill data into actionable insights, communicating findings to activate design and engineering processes.
• Conduct research to clarify customer identities, contexts, needs (e.g., Jobs To Be Done), and journeys to inform product strategy.
• Assess user insights across the entire user journey—from awareness through adoption and retention—leveraging both quantitative and qualitative data.
• Contribute to solution formation by partnering with product management, design, and engineering, integrating security as a fundamental aspect of development.
• Produce research‑driven insights on industry and vertical trends to reduce uncertainty for future initiatives.
• Collaborate with cross‑disciplinary teams, educating and mentoring on research value, rigor, and methodology.
• Develop recruitment screeners and review data collection instruments, ensuring privacy and security compliance.
• Provide tools and templates for product makers to capture assumptions and express them as testable hypotheses.
• Collaborate with the team to create well‑formed user experience goals, signals, metrics, and criteria, integrating security UX KPIs.
• Apply experience checkpoints and iterative research processes to ensure product quality and drive continuous improvement.

Required Qualifications

• Master’s Degree in Human‑Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or a related field AND 1+ year User Experience Research experience; OR Bachelor’s Degree in the same fields AND 2+ years UX Research experience; OR equivalent experience.
• 1+ year relevant domain experience within the technology sector.
• 1+ year experience in research methods impacting both product direction and detailed experience design.
• English language proficiency with clear, accurate oral and written communication, presentations, and research writing skills.
• Proficiency in qualitative and quantitative research methods, quality assurance, user acceptance testing, and user scenario creation and application.
• Strong analytical thinking, data analysis, problem‑solving, and translation of insights.
• Experience with collaborative innovation, conflict resolution, distillation of results, industry trends, and stakeholder management.
• Demonstrated decision‑making ability, outcome‑driven innovation, project management, project visioning, and scope management.
• Creativity and knowledge of interaction design, user experience, user interface design, and user‑centered design principles.

Nice-to-Have Qualifications

• Doctorate in the fields listed above AND 2+ years user experience research experience; OR
• Master’s Degree in the fields listed above AND 3+ years user experience research experience; OR
• Bachelor’s Degree in the fields listed above AND 5+ years user experience research experience; OR equivalent experience.

Benefits

• Subsidized health, vision, and dental plans
• Paid sick leave
• Retirement plans with employer match
• Free online training through Aquent Gymnasium
• Access to additional Aquent talent benefits