(USA) Vision Center Manager NL2

Position Summary

Drives sales in the Vision Center by ensuring effective merchandise presentation including accurate and competitive pricing, proper signing and instock and inventory levels, budgeting and forecasting sales, and assessing economic trends and community needs.

What you'll do...

• Models and enforces proper CustomerMember service approaches and techniques to ensure CustomerMember needs, complaints, and issues are successfully resolved within Company guidelines and standards.
• Oversees the implementation of and participates in community outreach programs and encourages Associates to serve as good members of the community.
• Ensures compliance with Company and legal policies, procedures, and regulations for the Vision Center by analyzing and interpreting reports, implementing and monitoring asset protection and safety controls, overseeing safety operational and quality assurance reviews, developing and implementing action plans to improve performance, providing direction and guidance on executing Company programs and strategic initiatives, and directing the Vision Center Associates in ensuring confidentiality of information, documentation, and assigned records.
• Supervises and develops opportunities for Associates in the Vision Center by hiring, training, mentoring, assigning duties, providing recognition, and promoting a belonging mindset in the workplace.
• Ensures the provision of quality eyewear by consulting with and educating Members/CustomerCustomers selecting products based on MemberCustomer needs, obtaining measurements, verifying prescriptions, maintaining confidential information, performing minor frame repair, and maintaining Optical equipment.
• Upholds the Companys Open Door Policy by meeting with Associates and listening to concerns, researching issues, reviewing Company policies and procedures, and suggesting resolutions for Associates.
• Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders, supporting plans and initiatives to meet customer and business needs, identifying and communicating goals and objectives, building accountability for and measuring progress in achieving results, identifying and addressing improvement opportunities, and demonstrating adaptability and promoting continuous learning.
• Supervises and develops opportunities for associates by hiring and training, mentoring, assigning duties, providing recognition, and promoting a belonging mindset in the workplace.
• Ensures compliance with company policies and procedures and supports company mission values and standards of ethics and integrity by implementing related action plans, utilizing and supporting the Open Door Policy, and providing direction and guidance on applying these in executing business processes and practices.
• Respects the individual: Builds high-performing teams, embraces differences in people, cultures, ideas, and experiences, creates a workplace where associates feel seen, supported, and connected through a culture of belonging, creates opportunities for all associates to thrive and perform.
• Respects the individual: Works collaboratively, builds strong and trusting relationships, communicates with impact, energy, and positivity to motivate and influence.
• Respects the individual: Attracts and retains the best talent, empowers and develops talent, and recognizes others contributions and accomplishments.
• Acts with Integrity: Maintains and promotes the highest standards of integrity, ethics, and compliance, models the Walmart values to support and foster our culture, holds oneself and others accountable, supports Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us.
• Act with Integrity: Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent.
• Serve Our Customers and Members: Delivers results while putting the customer first, considers and adapts to how, where, and when customers shop, and applies the EDLP and EDLC business models to all plans.
• Serve Our Customers and Members: Drives continuous improvements, adopts and encourages the use of new technologies and skills, and supports others through change.
• Strive for Excellence: Displays curiosity and a desire to learn, takes calculated risks, demonstrates courage and resilience, and encourages learning from mistakes.
• Strive for Excellence: Drives continuous improvements, adopts and encourages the use of new technologies and skills, and supports others through change.

Pay and Benefits

You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see here.
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For Information About Benefits And Eligibility, See One.Walmart.
Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include: Regional Pay Zone (RPZ) (based on location).

Minimum Qualifications

Completion of 2 or more years of college OR 1 year’s retail experience and 1 year’s supervisory experience OR 2 years’ general work experience including 1 year’s optical experience.
High school diploma or equivalent.

Preferred Qualifications

Supervising Associates