(USA) Vision Center Manager NL 3

Position Summary

Drives sales in the Vision Center by ensuring effective merchandise presentation including accurate and competitive pricing, proper signing, and instock and inventory levels. Budgets, forecasts sales, assesses economic trends, and community needs. Models, enforces, and provides direction and guidance to Associates on proper CustomerMember service approaches and techniques to ensure CustomerMember needs, complaints, and issues are successfully resolved within Company guidelines and standards.

Responsibilities

• Oversees the implementation of and participates in community outreach programs.
• Encourages Associates to serve as good members of the community.
• Ensures compliance with Company and legal policies, procedures, and regulations for the Vision Center by analyzing and interpreting reports, implementing and monitoring asset protection and safety controls, overseeing safety, operational, and quality assurance reviews, developing and implementing action plans to improve performance, providing direction and guidance on executing Company programs and strategic initiatives, and directing Vision Center Associates in ensuring confidentiality of information, documentation, and assigned records.
• Supervises and develops opportunities for Associates in the Vision Center by hiring, training, mentoring, assigning duties, providing recognition, and promoting a belonging mindset in the workplace.
• Ensures the provision of quality eyewear by consulting with and educating Customers/Members, selecting products based on MemberCustomer needs, obtaining measurements, verifying prescriptions, maintaining confidential information, performing minor frame repair, and maintaining Optical equipment.
• Upholds the Company’s Open Door Policy by meeting with Associates, listening to concerns, researching issues, reviewing Company policies and procedures, and suggesting resolutions for Associates.
• Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders, supporting plans and initiatives to meet customer and business needs, identifying and communicating goals and objectives, building accountability for and measuring progress in achieving results, identifying and addressing improvement opportunities, and demonstrating adaptability and promoting continuous learning.
• Supervises and develops opportunities for associates by hiring and training, mentoring, assigning duties, providing recognition, and promoting a belonging mindset in the workplace.
• Ensures compliance with company policies and procedures and supports company mission values and standards of ethics and integrity by implementing related action plans, utilizing and supporting the Open Door Policy, and providing direction and guidance on applying these in executing business processes and practices.
• Respects the individual by building high-performing teams, embracing differences, creating a workplace where associates feel seen, supported, and connected through a culture of belonging, creating opportunities for all associates to thrive and perform, attracting and retaining the best talent, empowering and developing talent, recognizing others' contributions and accomplishments.
• Acts with Integrity by maintaining and promoting the highest standards of integrity, ethics, and compliance, modeling Walmart values to support and foster the culture, holding oneself and others accountable, supporting Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around, using resources to create a sense of belonging, eliminating waste, participating in local giving.
• Serves Our Customers and Members by delivering results while putting the customer first, considering and adapting to how, where, and when customers shop, applying the EDLP and EDLC business models to all plans, making decisions based on data insights and analysis, balancing short and long-term priorities, and considering our customers, fellow associates, shareholders, suppliers, business partners, and communities when making plans.
• Strives for Excellence by displaying curiosity and a desire to learn, taking calculated risks, demonstrating courage and resilience, encouraging learning from mistakes, driving continuous improvements, adopting and encouraging the use of new technologies and skills, and supporting others through change.

Qualifications

• Completion of 2 or more years of college OR 1 year’s retail experience and 1 year’s supervisory experience OR 2 years’ general work experience including 1 year’s optical experience.
• High school diploma or equivalent.
• Current eligibility to work as an optician or apprentice optician under applicable state laws, regulations, and/or rules.

Benefits

• Competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet.
• Health benefits include medical, vision, and dental coverage.
• Financial benefits include 401(k), stock purchase, and company-paid life insurance.
• Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
• Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
• You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
• For information about PTO, see https://one.walmart.com/notices.
• LIVE BETTER U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.