(USA) Technician, Facility Services, Low Voltage

What You'll Do

• Sets up and configures various low voltage systems (for example, security systems, fire alarms, CCTV, audio/video systems, network cabling).
• Runs, terminates, and labels cables according to project requirements and industry standards.
• Performs regular maintenance checks to ensure system functionality and reliability.
• Identifies and resolves issues in low voltage systems promptly to minimize downtimes.
• Fixes any faults or damages in systems, ensuring they are restored to optimal working condition.
• Provides technical support.
• Provides training and support to end users on how to operate and maintain low voltage systems.
• Addresses customer inquiries and concerns professionally and efficiently.
• Ensures all installations and repairs adhere to local, state, and federal regulations.
• Follows all safety guidelines to prevent accidents and ensure a safe working environment.
• Maintains accurate and detailed records of installations, maintenance, and repairs.
• Generates reports on system performance, issues resolved, and maintenance activities.
• Evaluates existing systems to determine if upgrades or enhancements are needed.
• Performs system upgrades to improve performance or comply with new standards.
• Works closely with other technicians, engineers, and project managers to ensure successful project completion.
• Communicates effectively with clients to understand their needs and provide appropriate solutions.
• Stays abreast of the latest industry trends, technologies, and best practices.
• Leads and participates in teams by using and sharing resources, information, and tools; determining customer needs and business priorities; coordinating and executing work assignments; providing advice, feedback, and support to ensure timelines and work quality are achieved; and modeling and helping others with how to adapt to change or new challenges.
• Demonstrates, promotes, and supports compliance with company policies, procedures, and standards of ethics and integrity by explaining, guiding, and demonstrating how to apply these in executing business processes and practices; implementing related action plans; using the Open Door Policy; and assisting management with correcting ethical and compliance issues and problems.

Qualifications

• High school diploma or equivalent.
• Prior work experience reading blueprints, schematics, and wiring diagrams.
• Prior work experience using hand tools, power tools, and testing equipment.
• Prior work experience in role requiring knowledge of local electrical codes and standards.

• Training or certification in low voltage systems.
• BICSI Installer Certification.
• CompTIA certifications for networking (for example, Network+).
• Manufacturer-specific certifications (for example, Honeywell, Axis, or Bosch systems).
• OSHA 10 or 30 hour certification/training.
• NICET Level 1 & 2 Fire Alarm certification.

• Valid state-issued driver’s license and ability to pass a motor vehicle report.
• Commercial driving record with no DUI, DWI, or OUI convictions within the last five (5) years.
• Commercial driving record with no more than two (2) moving violations within the last three (3) years.
• Commercial driving record with no preventable accidents while operating a commercial motor vehicle within the last three (3) years.
• Commercial driving record with no serious traffic violations, as defined by Federal Motor Carrier Safety Regulations, within the last three (3) years.
• Ability to successfully complete a Department of Transportation (DOT) physical and obtain medical certification valid for at least one (1) year.
• Ability to read and speak in the English language.

Preferred Qualifications

• CompTIA certifications for networking (for example, Network+).
• Experience using intermediate level functionality of word processing, spreadsheet, email, and presentation software (for example, Word, Excel, Outlook, PowerPoint).
• Manufacturer-specific certifications (for example, Honeywell, Axis, or Bosch systems).
• NICET Level 1 or 2 Fire Alarm Certification.
• OSHA 10-hour or 30-hour safety certification.
• Technical training or certification in low voltage systems.