(USA) Store Manager - Supercenter

About the role

Develops, communicates, and leverages a strategic vision aligned with company market and local plans and tactics to direct the management team and management and hourly associates in facility operations, merchandising, and company direction.

Provides supervision and development opportunities for management and hourly associates in a facility that may present issues such as high turnover, significant engagement issues, inexperienced associates, and recruiting challenges in an experienced, highly competitive market requiring ongoing and proactive recruitment, hiring, training, mentoring, succession planning, duty assignment, performance evaluation, recognition, and belonging mindset in the workplace across multiple levels of the organization.

Responsibilities

• Upholds the company’s Open Door Policy by meeting with associates and listening to concerns, researching issues, leveraging necessary resources for complex, time-sensitive requests, reviewing company policies and procedures, teaching and driving consistency in responsiveness and resolution across managerial levels within the facility, and providing resolution for associates, including proactively seeking out associate comments and concerns by meeting with associates in their work areas.
• Ensures compliance with company policies and procedures by anticipating and proactively responding to challenging compliance issues, effectively navigating an environment with challenging compliance requirements and high levels of necessary controls, developing and maintaining relationships with federal, state, and local officials, holding hourly associates and managers accountable, analyzing and interpreting reports, implementing and monitoring asset protection and safety controls, maintaining quality assurance standards, overseeing safety and operational reviews, developing and implementing action plans to correct deficiencies, and providing direction and guidance on executing company programs and strategic initiatives.
• Initiates, directs, and participates in community outreach programs in a high visibility, potentially high-profile, and dynamic environment with the possibility of significant media attention, requiring ongoing engagement and a high interface with the community and corporate. Encourages and supports associates and managers in serving as good members of the community, establishing and maintaining relationships with key individuals or groups in the community and media as the representative for the company, presenting the company’s perspective to various external organizations, following the company’s media guidelines, navigating organizational resources and barriers, autonomously and effectively responding to challenging media requests, and championing company-sponsored programs, events, and sustainability efforts to associates, customers, and the local community, in order to emphasize the facility as part of the community.
• Drives the financial performance of the facility by ensuring that sales and profit goals are achieved, maintaining a strategic, holistic, and analytical business perspective, anticipating and accounting for key performance indicators, executing process improvements and productivity tools, leading the management team in controlling expenses to ensure they are indexed to sales, interfacing with market teams to drive margins and increase sales, developing and implementing plans to correct any deficiencies in financial performance in the facility, overseeing the creation of budgets, and leading the analysis of economic trends and community needs for budget forecasting.
• Models, enforces, and provides direction and guidance to hourly associates and managers within a highly challenging labor environment, such as significant recruitment and engagement issues, high turnover, proper customer service approaches and techniques to ensure customer needs, complaints, and issues are successfully resolved within company guidelines and standards, drives sales in the facility by accounting for multiple dynamic indicators, such as external environment, merchandising, customer and associate base, replenishment, sales windows, ensuring effective merchandise presentation, including accurate and competitive pricing, proper signing, and in-stock and inventory levels, budgeting and forecasting sales, assessing economic trends and community needs, ensures the success of the Academy training environment and store standards by meeting the store requirements as defined in the Academy Store standards and standard operating procedures, creating an engaging environment within the Academy Store, for example, a high-performance culture, integrating and including Academy associates in leadership and store meetings and activities that support associate engagement in the overall facility, engaging the trainees during their store assignment, for example, being available to trainees, providing job shadowing opportunities, acting as a culture champion, engaging the customers within the Academy training format, maintaining a high level of customer service within the facility, serving as a visible operations champion in the Academy program, for example, welcoming and introducing new trainee groups, speaking on relevant business experience, acting as an Academy advocate across the supported markets, and participating in talent planning and succession planning within the supported markets.
• Develops and implements strategies to attract and maintain a highly skilled and engaged workforce by diagnosing capability gaps, recruiting, selecting, and developing talent, supporting mentorship, workforce development, and succession planning, and leveraging the capabilities of new and existing talent.
• Cultivates an environment where associates respect and adhere to company standards of integrity and ethics by integrating these values into all programs and practices, developing consequences for violations or non-compliance, and supporting the Open Door Policy.
• Sponsors and leads key community outreach and involvement initiatives, engages key stakeholders in the development, execution, and evaluation of appropriate business plans and initiatives, and supports associate efforts in these areas.
• Respects the individual by building high-performing teams, embracing differences in people, cultures, ideas, and experiences, creating a workplace where associates feel seen, supported, and connected through a culture of belonging, creating opportunities for all associates to thrive and perform, acts with integrity by maintaining and promoting the highest standards of integrity, ethics, and compliance, modeling the Walmart values to support and foster the culture, holding oneself and others accountable, supporting Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us, creates a sense of belonging, eliminates waste, participates in local giving, and acts selflessly, with humility, honesty, fairness, and transparency.
• Serves our customers and members by delivering results while putting the customer first, considering and adapting to how, where, and when customers shop, and applying the EDLP and EDLC business models to all plans, makes decisions based on data insights and analysis, balances short and long-term priorities, and considers our customers, fellow associates, shareholders, suppliers, business partners, and communities when making plans, strives for excellence by displaying curiosity and a desire to learn, taking calculated risks, demonstrating courage and resilience, and encouraging learning from mistakes, drives continuous improvements, adopts and encourages the use of new technologies and skills, and supports others through change.

Qualifications

• Bachelor's Degree and 2 years general management experience, including financial accountability and 4 years’ experience supervising at least 50 non-exempt and at least 5 exempt associates/employees, including performance management, mentoring, hiring, and termination; OR 4 years general management experience, including financial accountability and 4 years’ experience supervising at least 50 non-exempt and at least 5 exempt associates/employees, including performance management, mentoring, hiring, and termination.
• If applicable, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training for facilities that sell firearms.

Benefits

• Competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet.
• Health benefits include medical, vision, and dental coverage.
• Financial benefits include 401(k), stock purchase, and company-paid life insurance.
• Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
• Other benefits include short-term and long-term disability, company discounts, military leave pay, adoption and surrogacy expense reimbursement, and more.
• The annual salary range for this position is $110,000.00 - $170,000.00.
• Additional compensation includes annual or quarterly performance bonuses.
• Additional compensation for certain positions may also include: Regional Pay Zone (RPZ) (based on location) and Complex Structure (based on external factors that create challenges).