(USA) Stocking 2 Coach, Non-Complex, Management

About the role

Leads and develops teams effectively by teaching, training, and actively listening to associates. Conducts store tours to provide feedback, communicates and collaborates with associates at all levels regarding store operations, technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, sets clear expectations, and guides teams to implement business solutions while communicating business objectives effectively.

Responsibilities

• Models and demonstrates exceptional customer service standards by following the One Best Way (OBW) service model, managing and supporting customer service initiatives (e.g., Store of the Community, community outreach programs), ensuring customer needs, complaints, and issues are resolved, developing action plans to correct deficiencies, and providing process improvement leadership for a high-quality customer experience.
• Drives financial performance and sales by reviewing and evaluating Profit & Loss (P&L) statements, managing and assisting in budgeting, forecasting, and controlling expenses to ensure alignment with sales, monitoring merchandise presentation, seasonal transitions, inventory flow, and operational processes, and developing action plans to mitigate shrink and achieve sales and profit goals.
• Provides supervision and development opportunities for hourly associates by hiring, training, mentoring, assigning duties, setting clear expectations, providing recognition, promoting a belonging mindset, and recruiting qualified associates to meet staffing needs and achieve company growth potential.
• Coordinates and oversees job-related activities by developing relationships with key stakeholders, supporting plans to meet customer and business needs, identifying and communicating goals, measuring progress, addressing improvement opportunities, demonstrating adaptability, and promoting continuous learning.
• Ensures compliance with company policies, procedures, mission, values, and standards of ethics and integrity by implementing related action plans, utilizing the Open Door Policy, and providing guidance on applying these in business processes.
• Fosters a culture of respect by building high-performing teams, embracing diversity in people, cultures, ideas, and experiences, creating an inclusive workplace where associates feel seen and supported, and providing opportunities for all associates to thrive.
• Works collaboratively, builds trusting relationships, communicates with impact and positivity, and motivates and influences others.
• Attracts and retains talent, empowers and develops associates, and recognizes contributions and accomplishments.
• Acts with integrity by maintaining high ethical standards, modeling Walmart values, holding oneself and others accountable, supporting Walmart’s goal of becoming a regenerative company, creating a sense of belonging, eliminating waste, and participating in local giving.
• Serves customers and members by delivering results with the customer first, adapting to how and where customers shop, applying EDLP (Every Day Low Price) and EDLC (Every Day Low Cost) business models, making data-driven decisions, and balancing short- and long-term priorities.
• Strives for excellence by displaying curiosity, taking calculated risks, demonstrating resilience, encouraging learning from mistakes, driving continuous improvement, adopting new technologies, and supporting others through change.

Requirements

• 2 years of college; OR
• 1 year of retail experience and 1 year of supervisory experience; OR
• 2 years of general work experience and 1 year of supervisory experience.
• For facilities that sell firearms: successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training.
• For facilities that sell only ammunition: may require a current state-issued Certificate of Eligibility.
• Must attend and successfully complete all job-required trainings and assessments (e.g., Academy trainings, Open Door trainings).

Preferred Qualifications

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
• General work experience supervising 5 or more direct reports, including performance management, mentoring, hiring, and firing.

Primary location: 5571 W HILLSBORO BLVD, COCONUT CREEK, FL 33073-4376, United States of America.

Pay

The annual salary range for this position is $65,000.00 - $100,000.00. Additional compensation includes annual or quarterly performance bonuses. Additional compensation may also include Regional Pay Zone (RPZ) adjustments, Complex Structure adjustments, and state pay differentials where applicable.

Benefits

• Health benefits: medical, vision, and dental coverage.
• Financial benefits: 401(k), stock purchase plan, and company-paid life insurance.
• Paid time off: PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting leave.
• Other benefits: short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement.
• Education benefits: Live Better U program covers tuition, books, and fees for high school completion, bachelor’s degrees, English Language Learning, and short-form certificates. Eligibility requirements apply.