(USA) Stocking 2 Coach, Non-Complex, Management

Responsibilities

• Leads and develops teams through teaching, training, active listening, store tours, and feedback (Tour to Teach)
• Communicates and collaborates with associates at all levels regarding store operations, technology, business initiatives, merchandising, and company direction
• Introduces and leads company change efforts; provides clear expectations and guidance to implement business solutions and communicate business objectives
• Models and demonstrates exceptional customer service standards per the One Best Way (OBW) service model; manages customer service initiatives (e.g., Store of the Community, community outreach); resolves customer needs, complaints, and issues; develops action plans to correct deficiencies; provides process improvement leadership for a high-quality customer experience
• Drives financial performance and sales: reviews and evaluates P&L statements; manages budgeting, forecasting, and expense control indexed to sales; monitors merchandise presentation, seasonal transitions, inventory flow, and operational processes; develops action plans to mitigate shrink and achieve sales and profit goals
• Provides supervision and development for hourly associates: hiring, training, mentoring, assigning duties, setting clear expectations, providing recognition, promoting a belonging mindset, and recruiting/developing qualified associates to meet staffing needs and growth potential
• Coordinates and oversees job-related activities: develops relationships with key stakeholders; supports plans and initiatives to meet customer and business needs; identifies and communicates goals and objectives; builds accountability and measures progress; identifies improvement opportunities; demonstrates adaptability and promotes continuous learning
• Ensures compliance with company policies, procedures, mission, values, and standards of ethics and integrity; implements related action plans; utilizes and supports the Open Door Policy; provides direction on applying policies in business processes

Core Values

• Respect the Individual: Builds high-performing teams;