(USA) Staff, Technical Program Manager

About the role

The Staff Technical Program Manager leads the planning and execution of multiple complex technology programs, ensuring alignment with strategic objectives and managing cross-functional dependencies. This role involves defining deliverables, schedules, and critical paths while driving clarity in ambiguous situations. Expertise in system architecture, cloud infrastructure, and operational excellence frameworks is required to deliver scalable, high-availability solutions. Effective stakeholder engagement, risk management, and communication are essential to monitor progress, resolve issues, and achieve program goals. The role also promotes continuous improvement through innovation and automation within assigned domains.

About the team

The In-Club Systems & Infrastructure team at Sam’s Tech drives the delivery of critical in-club technologies, including computer vision, new club openings, and operational systems impacting millions of members. As a Staff Technical Program Manager, you will collaborate with business, engineering, product, and operations teams to align technical execution with strategic objectives. The team emphasizes clarity at scale, ensuring platforms are delivered with quality, speed, and resilience.

Responsibilities

• Define program goals, deliverables, schedules, and critical paths to manage multiple medium to high-complexity programs aligned with strategic objectives.
• Secure commitment from cross-functional teams and manage dependencies to ensure seamless program execution.
• Translate product requirements into technical designs, ensuring scalability, high availability, and performance across systems and platforms.
• Identify risks, develop mitigation plans, and monitor program progress against milestones and quality metrics.
• Communicate program status, risks, and dependencies clearly to stakeholders and leadership.
• Drive continuous improvement by proposing frameworks and automation tools to enhance program delivery.
• Coordinate end-to-end delivery plans, including launch and post-launch operational excellence.

Requirements

• Proven expertise in program management techniques, tools, and frameworks to lead multiple medium to high-complexity programs.
• Strong stakeholder management skills to align cross-functional teams and secure commitments in ambiguous situations.
• Technical knowledge of system architecture, cloud infrastructure, and software lifecycle processes to guide solution design and delivery.
• Ability to identify risks, develop mitigation plans, and manage program budgets effectively.
• Excellent communication skills to convey complex information clearly and foster alignment among stakeholders.
• Analytical problem-solving capabilities to synthesize data and drive informed decision-making.
• Experience implementing operational excellence frameworks and continuous improvement initiatives.

Qualifications

Minimum Qualifications:

• Option 1: Bachelor’s degree in computer science, information technology, engineering, or related area and 5 years’ experience in engineering, engineering program management, technical program management, product management, or related area.
• Option 2: 7 years’ experience in engineering, engineering program management, technical program management, product management, or related area.

Preferred Qualifications:

• Certification in Project Management.
• Master’s degree in Business Administration, with specialization in strategy, supply chain, finance, information systems, or related area and 3 years’ experience in product design.
• Background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly.

Benefits

• Health benefits: Medical, vision, and dental coverage.
• Financial benefits: 401(k), stock purchase, and company-paid life insurance.
• Paid time off: PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Education benefits: Live Better U program covers tuition, books, and fees for high school completion, bachelor’s degrees, English Language Learning, and short-form certificates.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific plan or program terms.

Pay

Annual salary ranges:

• Sunnyvale, California: $143,000.00 - $286,000.00
• Bentonville, Arkansas: $110,000.00 - $220,000.00

Additional compensation includes annual or quarterly performance bonuses and stock for certain positions.