(USA) Senior Manager, Technology Operations - WFS Strategy & Analytics

We need to output HTML fragment with sections: About the role? Actually the posting includes "Position Summary...Role summary:" then "What you'll do... About the team:" then "Requirements" then bullet list of duties? Actually after "Requirements" there is a list of responsibilities (own the end-to-end analytics...). Then "What Success Looks Like" then "Required Qualifications". Then benefits section: "At Walmart, we offer competitive pay..." then location and salary ranges. Also "Additional Compensation Includes Annual Or Quarterly Performance Bonuses." Also "Minimum Qualifications..." and "Preferred Qualifications...". Also "Primary Location...". Also drug-free workplace etc (boilerplate to remove). We need to include sections only when there is real specific content. Use

for section headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to map content. We have role summary (position summary) could go under About the role. The "What you'll do... About the team:" maybe part of About the role or Responsibilities? The bullet list after Requirements is actually responsibilities/duties. So we can put that under Responsibilities. We have "What Success Looks Like" maybe could be part of Responsibilities or Qualifications? It's more about expectations; could be under Responsibilities as well but we already have responsibilities list. Could treat as separate section? Not in allowed headings; we could put under Responsibilities as additional bullet points. We have Required Qualifications (list). That's Qualifications section. We have Minimum Qualifications and Preferred Qualifications; could be under Qualifications as subpoints? But we should not invent headings; we can include them within Qualifications

• . We have Skills? Not explicitly listed but maybe we can infer from Required Qualifications: Advanced SQL and tableau proficiency etc. Could put under Skills section. But we need to only include if posting has real specific content for it. The posting does mention skills: Advanced SQL, tableau proficiency, understanding of system interactions, financial judgment, partnering with Product/Engineering, executive-level communication. So we can create a Skills section. Benefits: The posting includes benefits description: health, financial, PTO, Live Better U, etc. So Benefits section. Pay: Salary ranges for two locations: Hoboken NJ $108k-$216k; Bentonville AR $90k-$180k. Also Additional Compensation Includes Annual Or Quarterly Performance Bonuses. Also stock etc. So we can include Pay section with those details. Schedule: Not mentioned. So omit Schedule. We must not repeat job title as heading. No Job ID etc. We must remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning, duplicated lines, application instructions. Also remove drug-free workplace policy etc. We need to preserve all substantive information; do not invent or summarize away detail. So we need to include all specifics: e.g., bullet points under responsibilities exactly as given. Must not omit any detail. Let's extract responsibilities bullet list: - Own the end-to-end analytics for a portfolio of post-purchase initiatives spanning cost reduction, refund performance, operational efficiency, and customer experience. - Translate complex datasets across orders, returns, refunds, claims, customer contacts, and seller performance into decisions on product, policy, operations, and P&L. - Work hands-on in the data. Write and review SQL, validate metric logic, investigate discrepancies, and trace issues across systems, pipelines, dashboards, and operational processes. - Design and evaluate pilots and tests –size the opportunity, define success criteria, establish measurement methodology, and recommend whether to scale, iterate, or stop. - Define and monitor post-purchase health metrics, including return and refund rate, recovery rate, cancellations, contacts per order, and CSAT, and lead root-cause investigations when performance moves. - Partner with Product, Engineering, Operations, Seller Support, Data Science, and Finance to move recommendations from insight through implementation and impact measurement. - Build financially grounded business cases that quantify GMV at risk, cost to serve, loss reduction, and recovery upside. - Present to VP level audiences, communicate tradeoffs clearly, and defend the underlying data, methodology, and recommendation under questioning. - Mentor analysts and raise the bar on technical execution, analytical rigor, data quality, and documentation. Also "What Success Looks Like" bullet points: - Independently structures ambiguous business and technology problems into clear analytical plans. - Navigates complex datasets and systems directly, including writing and troubleshooting advanced SQL. - Distinguishes true business-performance changes from data-quality, instrumentation, system, or process issues. - Produces accurate, explainable analyses that lead to measurable product, policy, operational, or financial outcomes. - Builds credibility with senior leadership through strong judgment, clear communication, and command of the details. We could include these under Responsibilities as well, but maybe better to put under a separate section? Not allowed headings; we could incorporate them under Responsibilities as additional bullet points. Now Required Qualifications bullet list: - Advanced SQL and tableau proficiency and experience working with large, complex datasets and data models. - Strong understanding of system interactions, product logic, data pipelines, and operational workflows. - Experience leading analysis from problem framing through recommendation, implementation, and impact measurement. - Strong financial judgment and experience sizing business opportunities and P&L impact. - Experience partnering with Product and Engineering teams to influence requirements and roadmaps. - Executive-level communication skills and a track record of operating effectively in ambiguous, cross-functional environments. Minimum Qualifications: Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business,information systems, project/program management, information technology, finance, management, or related area and 5 years’ experience inproject management, program management, program operations, or related area.Option 2: 7 years’ experience in project management, program management, program operations, or related area.2 years’ supervisory experience. Preferred Qualifications: Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 4 years' experience in project management, program management, program operations, or related area., We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture. We need to preserve all that. Benefits: list: - Health benefits include medical, vision and dental coverage. - Financial benefits include 401(k), stock purchase and company-paid life insurance. - Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. - Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. - You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. - Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. - Benefits are subject to change and may be subject to a specific plan or program terms. We should keep all that. Pay: Salary ranges: - Hoboken, New Jersey US-10279: The annual salary range for this position is $108,000.00 - $216,000.00 - Bentonville, Arkansas US-09401: The annual salary range for this position is $90,000.00 - $180,000.00 - Additional Compensation Includes Annual Or Quarterly Performance Bonuses. - Additional compensation for certain positions may also include : Stock We need to keep that. Schedule: none. Now we need to output HTML fragment with sections: About the role, Responsibilities, Requirements?, Qualifications?, Skills?, Benefits?, Pay?. We need to decide which headings to use. The instruction: use

  for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can use those exact headings. We need to include a section ONLY when the posting has real, specific content for it. We have content for About the role (position summary + team description). We have Responsibilities (the bullet list). We have Requirements? The posting has "Requirements" heading then bullet list of responsibilities? Actually the posting says "Requirements" then the bullet list of responsibilities. But we already used Responsibilities for those. The heading "Requirements" in the posting is misleading; but we should follow instruction: Use headings as per list. So we could treat the bullet list after "Requirements" as Responsibilities. Then we have "Required Qualifications" which maps to Qualifications heading. We also have Minimum and Preferred Qualifications which could be under Qualifications as subpoints. Skills: we have explicit skills mentioned in Required Qualifications (Advanced SQL, tableau proficiency, etc.) Could be separate Skills section. But we might also include them under Qualifications. However we have both Qualifications and Skills allowed; we could split: Qualifications for education/experience, Skills for technical skills. Let's do that. Thus: - About the role: combine position summary and About the team description. - Responsibilities: the bullet list of duties (including what success looks like? maybe include there as well). We'll include all duty bullets. - Qualifications: Minimum Qualifications and Preferred Qualifications (including the degree/experience statements). Also maybe include Required Qualifications? Actually Required Qualifications is more like skills/experience; but we already have Skills section. To avoid duplication, we could put Required Qualifications under Skills. But the instruction says we can use Skills heading for skills. So we will put the Required Qualifications bullet list under Skills. - Benefits: as described. - Pay: salary ranges and additional compensation. We must not include Schedule. Now ensure we preserve all substantive information. Let's extract each piece exactly. About the role content: Position Summary...Role summary: The Senior Manager, Technology Operations, leads the execution and oversight of multiple complex technology programs, ensuring alignment with strategic objectives and financial plans. This role involves managing cross-functional teams, optimizing resource allocation, and driving performance through data analysis and stakeholder collaboration. The position requires a deep understanding of technology strategies, program management frameworks, and business operations to deliver impactful solutions. The incumbent will foster strong relationships, influence decision-making, and promote continuous improvement to support organizational goals and operational excellence within a dynamic technology environment. What you'll do... About the team: The WFS Post-Purchase Strategy & Analytics team drives data-informed decisions across refunds, returns, liquidations, and recovery. By integrating technical analytics with business strategy, the team launches initiatives that protect margins and enhance operational efficiency. This group collaborates closely with stakeholders to align technology strategies with business goals, ensuring effective program and financial management. Members leverage advanced data analysis and performance metrics to monitor progress and optimize outcomes. The team fosters a structured, results-oriented environment focused on continuous improvement and delivering measurable business value. We need to keep that exactly, but we can combine into a couple paragraphs. Now Responsibilities bullet list: we need to include all bullets from "Own the end-to-end analytics..." through "Mentor analysts..." plus the "What Success Looks Like" bullets. Let's list them: 1. Own the end-to-end analytics for a portfolio of post-purchase initiatives spanning cost reduction, refund performance, operational efficiency, and customer experience. 2. Translate complex datasets across orders, returns, refunds, claims