(USA) Senior Manager, Operations Improvement

About the role

The Senior Manager for Operations Improvement at Walmart is responsible for overseeing multiple projects, managing content initiatives, directing process improvements, driving business plans, supervising associates, promoting company policies, and ensuring business needs are met.

Responsibilities

• Evaluates and prioritizes content requests; designs, develops, automates, and maintains tools, templates, and resources.
• Collaborates with the team to develop and implement intranet content; provides guidance on platform functionality, communication approaches, and content quality standards.
• Audits and tracks content variables; adapts content and digital communication methods to resolve audit concerns.
• Analyzes data to identify existing standards, processes, governance, and workflows; evaluates key business components to assess current performance baselines; identifies areas of improvement.
• Edits existing processes and develops improvement solutions; ensures program processes are simple and executable with manageable rollout plans; consults with cross-functional teams to get alignment on improvement solutions; ensures process is sustainable for future use; and communicates changes and solutions to key stakeholders to get buy-in and drive behavior change.
• Manages content management initiatives; oversees multiple projects by defining the scope of work and project objectives; establishing project activities, deliverables, milestones, and timelines; coordinating planning activities and assembling management plans; tracking changes to plans and ensuring resolution of critical issues; managing the governance of project plans; identifying resources needed for project completion; monitoring budgets and costs for projects; and delivering presentations, status reports, and other project documentation to stakeholders at regular intervals.
• Directs processes and procedures for areas of responsibility; evaluates and determines change and improvement needs; partnering with cross-functional teams to develop the operational strategy to simplify processes; providing guidance and expertise on company policies and procedures; ensuring proper controls, tools, and materials are present to enhance behavior change; partnering with stakeholders to ensure alignment and support of the processes; monitoring program performance concerning metrics; identifying post-implementation issues and concerns; and developing and gaining buy-in on changes and resolutions.
• Drives the execution of multiple business plans and projects; identifies customer and operational needs; developing and communicating business plans and priorities; removing barriers and obstacles that impact performance; providing resources; identifying performance standards; measuring progress and adjusting performance accordingly; developing contingency plans; and demonstrating adaptability and supporting continuous learning.
• Provides supervision and development opportunities for associates; selects and trains, mentors, assigns duties, building a team-based work environment, establishing performance expectations and conducting regular performance evaluations, providing recognition and rewards, coaching for success and improvement, and ensuring belonging awareness.
• Promotes and supports company policies, procedures, mission, values, and standards of ethics and integrity; training and providing direction to others in their use and application, ensuring compliance with them, and utilizing and supporting the Open Door Policy.
• Ensures business needs are being met; evaluates the ongoing effectiveness of current plans, programs, and initiatives; consulting with business partners, managers, co-workers, or other key stakeholders; soliciting, evaluating, and applying suggestions for improving efficiency and cost-effectiveness; and participating in and supporting community outreach events.

Qualifications

• Bachelor’s degree in Business or related field and 4 years’ experience in retail operations, content development, project management, or related area OR 6 years’ experience in retail operations, content development, project management, or related area.
• Masters: Business Administration Project Management - Project Management Professional - Certification, Six Sigma Black Belt - Certification, Six Sigma Green Belt - Certification.

Skills

• Microsoft Office
• Retail Industry
• Training and Development
• Working on cross-functional teams or projects

Benefits & Perks

• Competitive pay
• Performance-based bonus awards
• Stock purchase plan
• Walmart discount
• Financial benefits including 401(k), stock purchase plans, life insurance and more
• Multiple health plans, including vision & dental plans for you & dependents
• Work vehicle and tools provided
• Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities

Pay

The annual salary range for this position is $90,000.00 - $180,000.00. Additional compensation includes annual or quarterly performance bonuses.

Schedule

Flexible schedule to accommodate the needs of the position and the business.