(USA) Senior Manager I, Operations Improvement, Facility

Position Summary

Drives the execution of multiple business plans and projects by identifying customer and operational needs, developing and communicating business plans and priorities, removing barriers and obstacles that impact performance, providing resources, identifying performance standards, measuring progress and adjusting performance accordingly, developing contingency plans, and demonstrating adaptability and supporting continuous learning.

What you'll do...

• Supervises and develops associates by selecting and training, mentoring, assigning duties, building a team-based work environment, establishing performance expectations, conducting regular performance evaluations, providing recognition and rewards, coaching for success and improvement, and promoting a belonging mindset in the workplace.
• Promotes and supports company policies, procedures, mission, values, and standards of ethics and integrity by training and providing direction to others in their use and application, ensuring compliance with them, and utilizing and supporting the Open Door Policy.
• Manages multiple projects by defining scope of work and project objectives, establishing project activities, deliverables, milestones, and timelines, coordinating planning activities, assembling management plans, tracking changes to plans, and ensuring resolution of critical issues, managing the governance of project plans, monitoring budgets and costs for projects, delivering presentations, status reports, and other project documentation to stakeholders at regular intervals.
• Manages content management initiatives by evaluating and prioritizing content requests, designing, developing, automating, and maintaining tools, templates, and resources, collaborating with team to develop and implement intranet content, providing guidance to team on platform functionality, communication approaches, and content quality standards, ensuring content and digital communications methods align with content governance standards, auditing and tracking content variables, and adapting content and digital communication methods to resolve audit concerns.
• Manages processes and procedures for areas of responsibility by analyzing data to identify existing standards, processes, governance, and work flows, evaluating key business components to assess current performance baselines, identifying areas of improvement, editing existing processes, and developing improvement solutions, ensuring program processes are simple and executable with manageable rollout plans, consulting with cross-functional teams to get alignment on improvement solutions, ensuring process is sustainable for future use, and communicating changes and solutions to key stakeholders to get buy-in and drive behavior change.
• Manages behavior change and process improvement programs in areas of responsibility by evaluating and determining change and improvement needs, partnering with cross-functional teams to develop the operational strategy to simplify processes, providing guidance and expertise on company policies and procedures, ensuring proper controls, tools, and materials are present to enhance behavior change, partnering with stakeholders to ensure alignment and support of the processes, monitoring program performance in relation to metrics, identifying post-implementation issues and concerns, and developing and gaining buy-in on changes and resolutions.

Respect the Individual

• Builds high-performing teams, embraces differences in people, cultures, ideas, and experiences, creates a workplace where associates feel seen, supported, and connected through a culture of belonging, builds opportunities for all associates to thrive and perform, attracts and retains the best talent, empowers and develops talent, and recognizes others' contributions and accomplishments.

Act with Integrity

• Maintains and promotes the highest standards of integrity, ethics, and compliance, models Walmart's values to support and foster the culture, holds oneself and others accountable, supports Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us, creates a sense of belonging, eliminates waste, participates in local giving.

Serve Our Customers and Members

• Delivers results while putting the customer first, considers and adapts to how, where, and when customers shop, applies the EDLP and EDLC business models to all plans, makes decisions based on data insights and analysis, balances short and long-term priorities, and considers our customers, fellow associates, shareholders, suppliers, business partners, and communities when making plans.

Strive for Excellence

• Displays curiosity and a desire to learn, takes calculated risks, demonstrates courage and resilience, encourages learning from mistakes, drives continuous improvements, adopts and encourages the use of new technologies and skills, and supports others through change.

Additional Compensation

• The annual salary range for this position is $116,000.00 - $174,000.00. Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include: Regional Pay Zone (RPZ) (based on location), Stock.

Minimum Qualifications

• Bachelor’s degree in Business or related field and 3 years’ experience in retail operations, content development, project management, or related area OR 5 years’ experience in retail operations, content development, project management, or related area.

Preferred Qualifications

• Developing and delivering training, Master's degree in Business Administration, Project Management Certification, Retail consulting., Six Sigma certification, Using Microsoft Office., Working with cross-functional teams.