(USA) Senior Manager I, Operations Improvement, Facility

Position Summary

Drives the execution of multiple business plans and projects by identifying customer and operational needs, developing and communicating business plans and priorities, removing barriers and obstacles that impact performance, providing resources, identifying performance standards, measuring progress and adjusting performance accordingly, developing contingency plans, and demonstrating adaptability and supporting continuous learning.

What you'll do...

• Supervises and develops associates by selecting and training, mentoring, assigning duties, building a team-based work environment, establishing performance expectations, and conducting regular performance evaluations.
• Provides recognition and rewards, coaches for success and improvement, and promotes a belonging mindset in the workplace.
• Promotes and supports company policies, procedures, mission, values, and standards of ethics and integrity by training and providing direction to others in their use and application, ensuring compliance with them, and utilizing and supporting the Open Door Policy.
• Evaluates the ongoing effectiveness of current plans, programs, and initiatives, consults with business partners, managers, coworkers, or other key stakeholders, solicits, evaluates, and applies suggestions for improving efficiency and cost-effectiveness, and participates in and supports community outreach events.
• Manages multiple projects by defining scope of work and project objectives, establishing project activities, deliverables, milestones, and timelines, coordinating planning activities, assembling management plans, tracking changes to plans, and ensuring resolution of critical issues, managing the governance of project plans, identifying resources needed for project completion, monitoring budgets and costs for projects, and delivering presentations, status reports, and other project documentation to stakeholders at regular intervals.
• Manages content management initiatives by evaluating and prioritizing content requests, designing, developing, automating, and maintaining tools, templates, and resources, collaborating with team to develop and implement intranet content, providing guidance to team on platform functionality, communication approaches, and content quality standards, ensuring content and digital communications methods align with content governance standards, auditing and tracking content variables, and adapting content and digital communication methods to resolve audit concerns.
• Manages processes and procedures for areas of responsibility by analyzing data to identify existing standards, processes, governance, and work flows, evaluating key business components to assess current performance baselines, identifying areas of improvement, editing existing processes, and developing improvement solutions, ensuring program processes are simple and executable with manageable rollout plans, consulting with cross-functional teams to get alignment on improvement solutions, ensuring process is sustainable for future use, and communicating changes and solutions to key stakeholders to get buy-in and drive behavior change.
• Manages behavior change and process improvement programs in areas of responsibility by evaluating and determining change and improvement needs, partnering with cross-functional teams to develop the operational strategy to simplify processes, providing guidance and expertise on company policies and procedures, ensuring proper controls, tools, and materials are present to enhance behavior change, partnering with stakeholders to ensure alignment and support of the processes, monitoring program performance in relation to metrics, identifying post-implementation issues and concerns, and developing and gaining buy-in on changes and resolutions.
• Respects individuals by building high-performing teams, embracing differences in people, cultures, ideas, and experiences, creating a workplace where associates feel seen, supported, and connected through a culture of belonging, creating opportunities for all associates to thrive and perform, attracting and retaining the best talent, empowering and developing talent, recognizing others' contributions and accomplishments.
• Acts with integrity by maintaining and promoting the highest standards of integrity, ethics, and compliance, modeling Walmart values to support and foster the culture, holding oneself and others accountable, supporting Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us, creating a sense of belonging, eliminating waste, participating in local giving.
• Serves customers and members by delivering results while putting the customer first, considering and adapting to how, where, and when customers shop, applying the EDLP and EDLC business models to all plans, making decisions based on data insights and analysis, balancing short and long-term priorities, and considering associates, shareholders, suppliers, business partners, and communities when making plans.
• Strives for excellence by displaying curiosity and a desire to learn, taking calculated risks, demonstrating courage and resilience, encouraging learning from mistakes, driving continuous improvements, adopting and encouraging the use of new technologies and skills, and supporting others through change.
• Offers competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet, including health benefits such as medical, vision, and dental coverage, financial benefits like 401(k), stock purchase, and company-paid life insurance, paid time off benefits such as PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting, other benefits like short-term and long-term disability, company discounts, military leave pay, adoption and surrogacy expense reimbursement, and more.
• Provides PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes, with the amount depending on job classification and length of employment, meeting or exceeding the requirements of paid sick leave laws, where applicable.
• Offers Live Better U, a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities, with programs ranging from high school completion to bachelor's degrees, including English Language Learning and short-form certificates, with tuition, books, and fees completely paid for by Walmart.
• The annual salary range for this position is $116,000.00 - $174,000.00, with additional compensation including annual or quarterly performance bonuses, and additional compensation for certain positions may also include Regional Pay Zone (RPZ) (based on location) and stock.
• Minimum Qualifications: Bachelor’s degree in Business or related field and 3 years’ experience in retail operations, content development, project management, or related area OR 5 years’ experience in retail operations, content development, project management, or related area.
• Preferred Qualifications: Developing and delivering training, Master's degree in Business Administration, Project Management Certification, Retail consulting, Six Sigma certification, Using Microsoft Office, Working with cross-functional teams.