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(USA) Senior Manager, Business Analysis and Insights - Risk Analytics (Fraud Rules)

Walmart · Bentonville, AR · 3 wk ago
On-siteAnalyst$80k–$155k/yrFull-time

Position Summary

We are seeking a Sr. Manager, Business Analysis & Insights – Risk Analytics (Fraud Rules) to lead fraud strategy and analytics for a designated Walmart eCommerce business unit. This role owns the end-to-end fraud rules program—from strategy and operating cadence to analytics, rule optimization, and cross-functional execution—to reduce loss while protecting the customer experience.

What you'll do

  • Set Strategy & Drive Business Outcomes
    Own the fraud rules strategy for a specific business unit, aligning prevention priorities to business goals and customer experience.

  • Translate ambiguous, high-impact risk questions into structured problem statements, hypotheses, and measurable success metrics.

  • Establish a multi-quarter roadmap for rules optimization, experimentation, and capability build (e.g., monitoring, alerting, governance, and documentation).

  • Design and implement novel, durable countermeasures to recurring fraud and return abuse patterns to reduce fraudster adaptability.

  • Lead Advanced Analytics, Insights, and Decision Support
    Build and maintain reporting and analytical deliverables (dashboards, scorecards, deep dives) that enable business planning and operational decision-making.

  • Conduct deep-dive analyses to identify root causes, quantify impact, and recommend actions (rule changes, policy adjustments, product/tech enhancements).

  • Define and monitor key performance indicators (KPIs) such as fraud loss, returns abuse, chargebacks, approval rate, false positives, and customer friction.

  • Operationalize Rule Governance & Continuous Improvement
    Establish a disciplined operating model for rule changes, including intake, prioritization, testing, rollout, monitoring, and post-implementation validation.

  • Drive process improvements increase speed-to-mitigation and reduce manual effort through automation, standardization, and self-service analytics.

  • Ensure controls are scalable and auditable by improving documentation, metric definitions, and rule performance measurement.

  • Provide Cross-Functional Leadership & Technical Risk Expertise
    Act as a subject matter expert on fraud trends, rulesets, and metric calculation, advising partners on risk implications of upcoming product/process changes.

  • Influence product and engineering roadmaps by translating fraud insights into requirements, acceptance criteria, and measurable outcomes.

  • Potential for Cross-Functional Collaboration
    Partner across teams to ensure solutions are implemented effectively and sustainably, balancing risk reduction and customer experience.

What You’ll Bring

  • 5–6+ years of experience in risk analytics, fraud strategy, fraud rules, or a related domain (E-commerce preferred).

  • Strong knowledge of eCommerce risk and fraud management principles, including returns abuse and policy enforcement.

  • Advanced proficiency in SQL and experience performing complex data extraction, analysis, and validation.

  • Demonstrated ability to apply data mining and analytical techniques to identify patterns, quantify impact, and drive action.

  • Strong business judgment and the ability to communicate complex findings clearly to both technical and non-technical audiences.

  • Proven ability to lead through influence across cross-functional stakeholders and operate effectively in fast-paced, ambiguous environments.

  • Flexibility to collaborate across time zones and respond to urgent business needs.

Benefits & Perks

  • Competitive pay

  • Performance-based bonus awards

  • Stock purchase plan

  • Paid maternity and parental leave

  • PTO

  • Multiple health plans

  • Company-paid life insurance

  • Other perks include short-term and long-term disability, company discounts, military leave pay, adoption and surrogacy expense reimbursement, and more.

Equal Opportunity Employer

We are an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting and valuing unique styles, experiences, identities, ideas, and opinions – while fostering a culture of belonging and awareness.

Minimum Qualifications

  • Bachelor’s degree in Business, Analytics, Statistics, or related field and 4 years’ experience in data analytics, project management, business, or related area OR 6 years’ experience in data analytics, project management, business, or related area.

  • 2 years’ experience using intermediate functionality of Microsoft Office.

Preferred Qualifications

  • Statistical Programming Language

  • Supervising Associates

  • Working on cross-functional teams or projects

  • Masters: Business Administration

  • Project Management - Project Management Professional - Certification

  • Six Sigma Black Belt - Certification

  • Six Sigma Green Belt - Certification

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