(USA) Principal, Technology Operations

Position Summary

The Principal, Technology Operations role supports the planning, execution, and monitoring of systems, automation, reporting, and product requirements for Cross Border Selection Strategy & Assortment. This role involves managing technology roadmaps, identifying architecture gaps, and partnering with Product, Engineering, Data, Compliance, Legal, and business teams to enable scalable, compliant operations.

What you'll do

• Lead systems, automation, reporting, and product requirement initiatives for Cross Border Selection Strategy & Assortment.
• Define and manage technology roadmaps to scale selection processes across markets and source models.
• Drive AI/ML-enabled automation for selection lists, gap lists, launch lists, and in-demand lists.
• Partner with Product, Engineering, Data, Compliance, Legal, and business teams to resolve architecture gaps and improve data flows.
• Define KPI reporting needs, dashboard requirements, performance metrics, and success measures.
• Develop BRDs and translate business, compliance, and operational needs into technology priorities.
• Reduce manual work and improve scalability.

About the team

The Walmart US eCommerce cross-border team develops solutions enabling Marketplace sellers to offer fast, affordable delivery to customers. This team leads complex initiatives across product, engineering, operations, and external partners, focusing on simplifying processes and enhancing user experiences. Collaborating closely with multiple internal teams, they drive program strategy, manage risks, and ensure successful execution at scale. The team values strong judgment, analytical rigor, and effective stakeholder engagement to deliver impactful results that improve cross-border shopping and operational efficiency.

What you'll bring

• Experience in cross-border commerce, selection strategy, assortment planning, compliance, or related marketplace operations.
• Strong ability to work with Product, Engineering, Data, Compliance, and Legal teams to translate business and regulatory needs into PRDs and system requirements.
• Proficiency with AI/ML-enabled automation, data products, reporting tools, and KPI dashboard development.
• Strong analytical skills to identify architecture gaps, improve data flows, and measure operational impact.
• Proven ability to influence stakeholders through clear communication, data-driven recommendations, and prioritization.
• Experience driving process improvements that reduce manual work, improve scalability, and support compliant operations.

Qualifications

• Minimum Qualifications:

• Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 5 years’ experience in project management, program management, program operations, or related area.

• Option 2: 7 years’ experience in project management, program management, program operations, or related area.

• Preferred Qualifications:

• Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 4 years' experience in project management, program management, program operations, or related area.

Benefits

• Competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet.
• Health benefits include medical, vision and dental coverage.
• Financial benefits include 401(k), stock purchase and company-paid life insurance.
• Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
• Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.