(USA) Principal, Design Researcher

Position Summary

Lead the development and execution of comprehensive research strategies to enhance user experience and product effectiveness.

What you'll do

• Lead design research initiatives to identify customer needs and business challenges through qualitative and quantitative methods.
• Develop and execute research strategies, including user interviews, journey mapping, and usability testing to inform product enhancements.
• Analyze data and synthesize insights to anticipate risks and opportunities, driving improved user experience and process optimization.
• Collaborate with cross-functional teams and stakeholders to align research outcomes with business goals and technology initiatives.
• Facilitate communication and consensus-building by presenting clear, data-driven narratives to influence decision-making.
• Mentor and guide team members, promoting best practices in research and stakeholder engagement.

About the team

Join our award-winning research and experience strategy team dedicated to advancing retail through research-driven design excellence. The team uncovers insights that enhance the daily lives of millions of customers across various environments. As leaders in retail innovation, they develop best-in-class research systems and operations to deliver exceptional customer experiences. Collaborating across functions, the team addresses complex challenges to redefine commerce and consumer services. This role offers the opportunity to contribute to impactful research initiatives that shape the future of retail, supporting Walmart’s mission to provide access and dignity for all customers.

Minimum Qualifications

• Option 1: Bachelor's degree in UI/UX design, graphic design, visual communication, product design, computer science, information technology, or related area and 5 years’ experience in market research, business analysis, UX design research, or related area.
• Option 2: 7 years' experience in market research, business analysis, UX design research, or related area.

Preferred Qualifications

• Driving product development in a design research area, Market Research, Business Analysis, UX Design Research, or related area.
• Master's degree in UI/UX Design, Interactive and Visual Design, Product Design, or related area.
• Related industry experience (for example, retail, supply chain, eCommerce, healthcare).
• Research or design certification (for example, IDEOU - Foundations in Design Thinking Certificate).

Additional Compensation

Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include : Stock

Benefits

• Health benefits include medical, vision and dental coverage.
• Financial benefits include 401(k), stock purchase and company-paid life insurance.
• Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
• Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

Pay

The annual salary range for this position is $110,000.00 - $220,000.00