(USA) Overnight Stocking Coach, Non-Complex, Management

About the Role

Leads and develops teams effectively by teaching, training, and actively listening to associates. Conducts store tours to provide feedback (Tour-to-Teach), communicates and collaborates with all levels of associates regarding store operations, technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, provides clear expectations, and guides teams to implement business solutions while communicating business objectives effectively.

Responsibilities

• Models and demonstrates exceptional customer service standards by following the One Best Way (OBW) service model.
• Manages and supports customer service initiatives, such as Store of the Community and community outreach programs.
• Ensures customer needs, complaints, and issues are successfully resolved; develops and implements action plans to correct deficiencies.
• Provides process improvement leadership to ensure a high-quality customer experience.
• Drives financial performance and sales by reviewing Profit & Loss (P&L) statements, managing budgets, forecasting, and controlling expenses.
• Monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes.
• Develops and implements action plans to mitigate shrink and achieve sales and profit goals.
• Provides supervision and development opportunities for hourly associates, including hiring, training, mentoring, assigning duties, and setting clear expectations.
• Promotes a belonging mindset in the workplace and recruits qualified associates to meet staffing needs.
• Coordinates and oversees job-related activities, builds relationships with key stakeholders, and supports initiatives to meet customer and business needs.
• Identifies and communicates goals, measures progress, and addresses improvement opportunities.
• Ensures compliance with company policies, procedures, mission, values, and standards of ethics and integrity.
• Supports the Open Door Policy and provides guidance on applying these in business processes.
• Fosters high-performing teams by embracing differences in people, cultures, ideas, and experiences.
• Works collaboratively, builds trusting relationships, and communicates with impact to motivate and influence.
• Attracts and retains talent, empowers and develops associates, and recognizes contributions.
• Maintains high standards of integrity, ethics, and compliance; supports Walmart’s goal of becoming a regenerative company.
• Acts selflessly, demonstrates humility, self-awareness, fairness, and transparency.
• Delivers results while prioritizing the customer, adapts to shopping behaviors, and applies EDLP (Every Day Low Price) and EDLC (Every Day Low Cost) business models.
• Makes data-driven decisions, balances short- and long-term priorities, and considers stakeholders in planning.
• Drives continuous improvement, adopts new technologies, and supports others through change.

Requirements

• 2 years of college; OR
• 1 year of retail experience and 1 year of supervisory experience; OR
• 2 years of general work experience and 1 year of supervisory experience.
• For facilities that sell firearms: Successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training.
• For facilities that sell only ammunition: May require a current state-issued Certificate of Eligibility.
• Must attend and successfully complete all job-required trainings and assessments (e.g., Academy trainings, Open Door trainings).

Preferred Qualifications

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
• General work experience supervising 5 or more direct reports, including performance management, mentoring, hiring, and firing.

Benefits

• Health benefits: Medical, vision, and dental coverage.
• Financial benefits: 401(k), stock purchase, and company-paid life insurance.
• Paid time off: PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting leave.
• Other benefits: Short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement.
• Education: Live Better U, a Walmart-paid education benefit program for full-time and part-time associates, covering tuition, books, and fees for high school completion, bachelor’s degrees, English Language Learning, and short-form certificates. Eligibility requirements apply.

Benefits are subject to change and may depend on job classification and length of employment. For more information, see One.Walmart.

Pay

The annual salary range for this position is $65,000.00 - $100,000.00. Additional compensation includes annual or quarterly performance bonuses. Additional pay differentials may apply based on:

• Regional Pay Zone (RPZ) (based on location).
• Complex Structure (external factors creating challenges).
• State Pay Differential (to meet legislative requirements, where applicable).

Primary Location: 880 N Highway 190, Covington, LA 70433-5147, United States of America.