(USA) Overnight Stocking Coach, Non-Complex

Position Summary

TourToTeach, a role within Walmart, involves leading and developing teams effectively by teaching, training, and actively listening to associates. This includes touring stores, providing feedback, and collaborating with all levels of associates regarding store operations, merchandising, and company direction.

What you'll do...

• Teaches and trains teams, actively listens to associates, and provides feedback during store tours.
• Communicates and collaborates with associates at all levels regarding store operations, merchandising, and company direction.
• Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions.
• Communicates business objectives to teams effectively.
• Models and demonstrates exceptional customer service standards by following and demonstrating the One Best Way (OBW) service model.
• Manages and supports customer service initiatives such as Store of the Community and community outreach programs.
• Ensures customer needs, complaints, and issues are successfully resolved by developing and implementing action plans to correct deficiencies.
• Provides process improvement leadership to ensure a high-quality customer experience.
• Drives the financial performance and sales of the designated store area by reviewing and evaluating Profit & Loss (PL) statements, managing and assisting in budgeting, forecasting, and controlling expenses.
• Maintains effective merchandise presentation, seasonal transitions, inventory flow, and operational processes to mitigate shrink and achieve sales and profit goals.
• Supervises and develops opportunities for hourly associates by hiring, training, mentoring, assigning duties, setting clear expectations, providing associate recognition, and promoting a belonging mindset in the workplace.
• Hires, trains, mentors, assigns duties, provides recognition, and promotes a belonging mindset in the workplace for associates.
• Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders, supporting plans and initiatives to meet customer and business needs, and identifying and communicating goals and objectives.
• Builds strong and trusting relationships, communicates with impact, energy, and positivity to motivate and influence others.
• Respects the individual, builds high-performing teams, embraces differences, and creates a workplace where associates feel seen, supported, and connected through a culture of belonging.
• Recruits and develops qualified associates to meet staffing needs and achieve company growth potential.
• Ensures compliance with company policies and procedures by implementing related action plans, utilizing and supporting the Open Door Policy, and providing direction and guidance on applying these in executing business processes and practices.
• Acts with integrity, maintains and promotes the highest standards of integrity, ethics, and compliance, and models the Walmart values to support and foster the culture.
• Strives for excellence, displays curiosity and a desire to learn, takes calculated risks, demonstrates courage and resilience, and encourages learning from mistakes.
• Strives for excellence, drives continuous improvements, adopts and encourages the use of new technologies and skills, and supports others through change.
• Offers competitive pay, performance-based bonuses, and other benefits for a happier mind, body, and wallet.
• Includes health benefits such as medical, vision, and dental coverage, financial benefits like 401(k), stock purchase, and company-paid life insurance, and paid time off benefits including PTO, parental leave, family care leave, bereavement, jury duty, and voting.
• Provides other benefits such as short-term and long-term disability, company discounts, military leave pay, adoption and surrogacy expense reimbursement, and more.
• Includes PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
• The annual salary range for this position is $65,000.00 - $100,000.00, with additional compensation including annual or quarterly performance bonuses.
• Additional compensation for certain positions may also include Regional Pay Zone (RPZ) and Complex Structure.
• Minimum Qualifications: 2 years' of college; 1 year's retail experience and 1 year's supervisory experience; or 2 years' general work experience and 1 year's supervisory experience.
• Preferred Qualifications: Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, general work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing.
• Primary Location: 25 CONSUMER SQ, PLATTSBURGH, NY 12901-6508, United States of America.
• Drug-Free Workplace: Walmart and its subsidiaries have a no tolerance policy regarding the use of illegal drugs and alcohol on the job.