(USA) Overnight Stocking Coach,Complex

About the Role

Leads and develops teams effectively by teaching, training, and actively listening to associates. Conducts store tours to provide feedback and communicate operational priorities, including technology initiatives, merchandising, and company direction. Introduces and leads company change efforts, sets clear expectations, and guides teams to implement business solutions while communicating objectives effectively.

Responsibilities

• Model and demonstrate exceptional customer service standards by following the One Best Way (OBW) service model.
• Manage and support customer service initiatives, such as store of the community and outreach programs.
• Resolve customer needs, complaints, and issues, and develop action plans to correct deficiencies.
• Provide process improvement leadership to ensure a high-quality customer experience.
• Drive financial performance and sales by reviewing Profit & Loss (P&L) statements, managing budgets, forecasting, and controlling expenses.
• Monitor and ensure effective merchandise presentation, seasonal transitions, inventory flow, and operational processes.
• Develop and implement action plans to mitigate shrink and achieve sales and profit goals.
• Supervise and develop hourly associates by hiring, training, mentoring, assigning duties, setting expectations, and providing recognition.
• Promote a belonging mindset in the workplace and recruit qualified associates to meet staffing needs.
• Coordinate and oversee job-related activities, build relationships with stakeholders, and support initiatives to meet customer and business needs.
• Ensure compliance with company policies, procedures, mission, values, and standards of ethics and integrity.
• Foster a culture of respect, collaboration, and continuous learning among teams.
• Attract, retain, and develop talent while recognizing contributions and accomplishments.
• Maintain high standards of integrity, ethics, and compliance, supporting Walmart’s goal of becoming a regenerative company.
• Deliver results with a customer-first mindset, balancing short- and long-term priorities using data-driven insights.
• Drive continuous improvement, adopt new technologies, and support teams through change.

Requirements

• 2 years of college; OR
• 1 year of retail experience and 1 year of supervisory experience; OR
• 2 years of general work experience and 1 year of supervisory experience.

For facilities that sell firearms, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training is required. For facilities selling only ammunition with state-specific requirements, a current state-issued Certificate of Eligibility may be required.

Associates must attend and successfully complete all job-required trainings and assessments (e.g., Academy trainings, Open Door trainings).

Preferred Qualifications

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
• General work experience supervising 5 or more direct reports, including performance management, mentoring, hiring, and firing.

Benefits

• Competitive pay with performance-based bonus awards.
• Health benefits, including medical, vision, and dental coverage.
• Financial benefits: 401(k), stock purchase, and company-paid life insurance.
• Paid time off (PTO), including sick leave, parental leave, family care leave, bereavement, jury duty, and voting leave.
• Short-term and long-term disability coverage.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U: Walmart-paid education benefit program for full-time and part-time associates, covering tuition, books, and fees for high school completion, bachelor’s degrees, English Language Learning, and short-form certificates. Eligibility requirements apply.

Pay

The annual salary range for this position is $65,000.00 - $100,000.00. Additional compensation may include:

• Annual or quarterly performance bonuses.
• Regional Pay Zone (RPZ) adjustments based on location.
• Complex Structure adjustments for external challenges.
• State Pay Differential to meet legislative requirements, where applicable.

Schedule

Paid time off (PTO) and/or Protected Paid Time Off (PPTO) is provided, depending on job classification and length of employment. Benefits meet or exceed paid sick leave laws where applicable.