(USA) Overnight Stocking Coach

Position Summary

TourToTeach as a leader and trainer, actively listens to associates, provides feedback, and collaborates across all levels to improve store operations. Manages and supports customer service initiatives, ensuring a high-quality customer experience. Drives financial performance and sales by reviewing and evaluating financial statements, managing budgets, and implementing action plans.

What you'll do...

• Tour stores and provide training to associates, focusing on customer service and business solutions.
• Collaborate with associates at all levels to address merchandising, company direction, and change efforts.
• Lead and mentor associates, setting clear expectations and providing recognition.
• Manage customer service initiatives, resolve customer issues, and develop action plans to improve customer satisfaction.
• Supervise and develop hourly associates, ensuring they meet their job responsibilities and goals.
• Support and coordinate job-related activities, fostering a culture of belonging and continuous learning.
• Ensure compliance with company policies and procedures, acting with integrity and respect for individuals.
• Drive financial performance and sales by managing budgets, forecasting, and controlling expenses.
• Coordinate and oversee job-related activities, supporting plans and initiatives to meet customer and business needs.
• Provide supervision and development opportunities for associates, promoting a belonging mindset and recruiting qualified candidates.
• Ensure compliance with company policies and procedures, supporting the Open Door Policy, and providing direction and guidance on business processes and practices.
• Act with integrity, displaying curiosity and taking calculated risks, encouraging learning from mistakes, and driving continuous improvements.
• Strive for excellence by adopting new technologies and skills, supporting others through change, and making a positive impact for associates, customers, members, and the world.

Pay

The annual salary range for this position is $65,000.00 - $100,000.00. Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include Regional Pay Zone (RPZ) and Complex Structure differentials.

Benefits

• Health benefits: Medical, vision, and dental coverage.
• Financial benefits: 401(k), stock purchase, and company-paid life insurance.
• Paid time off benefits: PTO, parental leave, family care leave, bereavement, jury duty, and voting.
• Other benefits: Short-term and long-term disability, company discounts, military leave pay, adoption and surrogacy expense reimbursement, and more.

Minimum Qualifications

• 2 years’ of college; OR 1 year’s retail experience and 1 year’s supervisory experience; OR 2 years’ general work experience and 1 year’s supervisory experience.

Preferred Qualifications

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
• General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing.