(USA) Operations Manager

About the Role

You will initiate, direct, and participate in community outreach programs by encouraging and supporting associates and managers to serve as active community members. This includes establishing and maintaining relationships with key community individuals or groups, representing the company to external organizations, and championing company-sponsored programs, events, and sustainability efforts for associates, customers, and the local community.

Responsibilities

• Ensure compliance with company policies and procedures by holding hourly associates accountable, analyzing and interpreting reports, implementing and monitoring asset protection and safety controls, maintaining quality assurance standards, overseeing safety and operational reviews, and developing action plans to correct deficiencies.
• Provide supervision and development opportunities for hourly associates by hiring, training, mentoring, assigning duties, evaluating performance, providing recognition, setting clear expectations, and promoting a belonging mindset in the workplace.
• Model and demonstrate exceptional customer service standards by following the One Best Way (OBW) service model, managing customer service initiatives, resolving customer needs and complaints, and implementing action plans for process improvement.
• Assist the store manager in driving financial performance by ensuring sales and profit goals are achieved, reviewing Profit & Loss (P&L) statements, controlling expenses, and developing plans to correct financial deficiencies.
• Coordinate and oversee job-related activities by developing relationships with key stakeholders, supporting business initiatives, communicating goals, measuring progress, and promoting continuous learning.
• Ensure compliance with company mission, values, and standards of ethics and integrity by implementing related action plans and utilizing the Open Door Policy.
• Build high-performing teams by embracing diversity, fostering a culture of belonging, and creating opportunities for associates to thrive.
• Work collaboratively, build trusting relationships, and communicate with impact to motivate and influence others.
• Attract and retain talent by empowering and developing associates and recognizing their contributions.
• Maintain high standards of integrity, ethics, and compliance while supporting Walmart’s goal of becoming a regenerative company.
• Deliver results with a customer-first mindset, balancing short- and long-term priorities using data-driven insights.
• Drive continuous improvement by adopting new technologies, encouraging learning from mistakes, and supporting others through change.

Requirements

• 2 years of college; OR
• 1 year of retail experience and 1 year of supervisory experience; OR
• 2 years of general work experience and 1 year of supervisory experience.
• Must complete all required job trainings and assessments (e.g., Academy trainings, Open Door trainings).

Preferred Qualifications

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
• Experience supervising 5 or more direct reports, including performance management, mentoring, hiring, and firing.

Benefits

• Health Benefits: Medical, vision, and dental coverage.
• Financial Benefits: 401(k), stock purchase plan, and company-paid life insurance.
• Paid Time Off: PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting leave.
• Additional Benefits: Short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement.
• Education: Live Better U, a Walmart-paid education benefit program covering tuition, books, and fees for high school completion, bachelor’s degrees, English Language Learning, and short-form certificates. Eligibility requirements apply.

Pay

The annual salary range for this position is $65,000.00 - $100,000.00. Additional compensation includes annual or quarterly performance bonuses and may include:

• Regional Pay Zone (RPZ) adjustments based on location.
• Complex Structure adjustments for external challenges.
• State Pay Differential to meet legislative requirements, where applicable.