(USA) Member Team Lead

About the role

Assists management with the supervision of associates in the assigned area of responsibility, ensuring compliance with company policies and procedures while supporting the Open Door Policy.

Responsibilities

• Assign duties, communicate goals, and provide feedback to associates.
• Train associates on processes, procedures, and member service approaches.
• Ensure member complaints and issues are resolved according to company guidelines.
• Participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
• Communicate and support membership by providing information on membership types, programs, and benefits.
• Process memberships, upgrades, and credit accounts; encourage renewals and participate in sales/marketing events.
• Complete and maintain marketing recaps and documentation to meet membership goals.
• Promote the value of Sam’s Club products and services.
• Acknowledge members, identify needs, and assist with purchasing decisions and transactions.
• Guide members on self-service technology and ensure club pickup orders are filled.
• Oversee assigned area by handling claims, returns, zoning, and merchandise arrangement.
• Identify shrink and damages, maintain cart/flatbed availability, and ensure parking lot cleanliness.
• Complete accounting records, financial reports, and daily deposits while maintaining confidentiality.
• Investigate overages, shortages, and accounting-related issues.
• Develop and implement processes to meet business needs through collaboration and analysis.
• Monitor progress, identify improvement opportunities, and support compliance with ethics and integrity standards.
• Lead and participate in teams, sharing resources and providing feedback to achieve work quality.
• Model adaptability to change and support associates through challenges.
• Embrace diversity, foster inclusion, and help associates thrive.
• Build trusting relationships, communicate positively, and recognize contributions.
• Mentor and develop others while upholding high integrity and ethical standards.
• Deliver results with a customer-first mindset and balance short/long-term priorities.
• Drive continuous improvement, embrace new technologies, and support others through change.

Requirements

• 6 months of retail experience, including operating front-end equipment (e.g., cash register).
• 6 months of customer service experience.
• Must be 18 years of age or older.

Preferred Qualifications

• Experience leading a front-end team.
• Supervisory experience, including hiring, evaluating, mentoring, and workload management.

Benefits

• Competitive pay with performance-based bonus awards.
• Health benefits: medical, vision, and dental coverage.
• Financial benefits: 401(k), stock purchase, and company-paid life insurance.
• Paid time off: PTO, parental leave, family care leave, bereavement, jury duty, and voting leave.
• Short-term and long-term disability coverage.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U: Company-paid education benefit program for high school completion, bachelor’s degrees, ELL, and certificates (eligibility requirements apply).

Pay

The hourly wage range for this position is $23.00 to $31.00. The actual rate will meet or exceed the minimum wage for the job location. Additional premiums may apply based on schedule, facility, season, or specific work performed, ranging from $0.35 to $3.00 per hour.

Primary Location: 13130 L St, Omaha, NE 68137-1866, United States of America.