(USA) Member Team Lead

Assists management with the supervision of associates in assigned areas, ensuring operational excellence and member satisfaction.

Responsibilities

• Supervise associates by assigning duties, communicating goals and feedback, training on processes and procedures, and providing direction on member service approaches.
• Ensure compliance with company policies and procedures, support the Open Door Policy, and participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
• Communicate and support membership by providing information on membership types, programs, and benefits to current and prospective members.
• Process memberships, upgrades, and credit accounts; encourage renewals; participate in sales and marketing events; and promote Sam’s Club products and services.
• Provide member service by acknowledging members, identifying needs, assisting with purchasing decisions, locating merchandise, and supporting self-service technology.
• Oversee transactions at registers or self-checkout areas and ensure club pick-up orders are filled accurately.
• Manage assigned area by handling claims and returns, zoning merchandise, identifying shrink and damages, organizing carts/flatbeds, and maintaining parking lot cleanliness.
• Complete accounting records, file transactions, and maintain documentation by following office procedures, preparing deposits, and investigating financial discrepancies.
• Develop and implement processes to meet business needs by collaborating with managers, coworkers, and customers, analyzing information, and addressing improvement opportunities.
• Promote compliance with company policies, ethics, and integrity by guiding and demonstrating standards, using the Open Door Policy, and addressing ethical issues.
• Lead and participate in teams by sharing resources, coordinating work assignments, providing feedback, and adapting to change or new challenges.
• Foster a culture of respect by embracing differences, building trusting relationships, mentoring others, and recognizing contributions.
• Act with integrity by maintaining high ethical standards, accountability, and supporting Walmart’s regenerative company goals.
• Serve customers and members by delivering results, making informed decisions, and balancing short- and long-term priorities.
• Strive for excellence by driving continuous improvement, embracing new technologies, and supporting others through change.

Requirements

• 6 months of retail experience, including operating front-end equipment (e.g., cash register).
• 6 months of customer service experience.
• Must be 18 years of age or older.

Preferred Qualifications

• Experience leading a front-end team.
• Supervisory experience, including hiring, evaluating, mentoring, developing, and managing workloads.

Primary Location: 10250 Brookpark Rd, Brooklyn, OH 44130-1106, United States of America.

Pay

The hourly wage range for this position is $21.00 to $29.00. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances, such as based on schedule, facility, season, or specific work performed.

Benefits

• Competitive pay with performance-based bonus awards.
• Health benefits, including medical, vision, and dental coverage.
• Financial benefits, including 401(k), stock purchase, and company-paid life insurance.
• Paid time off (PTO), parental leave, family care leave, bereavement, jury duty, and voting leave.
• Short-term and long-term disability coverage.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U: Company-paid education benefit program for full-time and part-time associates, covering tuition, books, and fees for high school completion, bachelor’s degrees, English Language Learning, and short-form certificates. Eligibility requirements apply.