(USA) Member Team Lead

About the role

Assists management with the supervision of associates in the assigned area by performing duties such as communicating goals and feedback, training associates on processes and procedures, providing direction on member service approaches, ensuring compliance with company policies, and participating in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.

Responsibilities

• Communicates and supports membership by providing information on membership types, programs, and benefits; processing memberships, upgrades, and credit accounts; encouraging renewals; participating in sales and marketing events; and promoting Sam’s Club products and services.
• Provides and ensures member service by acknowledging members, identifying needs, assisting with purchasing decisions, locating merchandise, guiding members on self-service technology, processing transactions, and ensuring club pickup orders are fulfilled.
• Oversees the assigned area by handling claims and returns, zoning merchandise, arranging and organizing stock, identifying shrink and damages, maintaining cart availability, assisting with member transport, and ensuring parking lot cleanliness.
• Completes accounting records and documentation by following office procedures, providing register funds, creating financial reports, preparing daily deposits, investigating cash discrepancies, and maintaining confidentiality of financial information.
• Develops and implements processes to meet business needs by collaborating with managers and partners, analyzing information, monitoring progress, and addressing improvement opportunities.
• Demonstrates and promotes compliance with company policies, ethics, and integrity by guiding others, implementing action plans, and assisting with ethical or compliance issues.
• Leads and participates in teams by sharing resources, coordinating work assignments, providing feedback, and modeling adaptability to change.
• Embraces diversity by fostering an inclusive workplace, supporting associate development, and recognizing contributions.
• Acts with integrity by maintaining ethical standards, accountability, and supporting Walmart’s regenerative goals.
• Serves customers and members by prioritizing their needs, delivering results, and making decisions that balance short- and long-term priorities.
• Strives for excellence by pursuing learning, taking calculated risks, driving improvements, and supporting others through change.

Requirements

• 6 months of retail experience, including operating front-end equipment (e.g., cash register).
• 6 months of customer service experience.
• Must be 18 years of age or older.

Preferred Qualifications

• Experience leading a front-end team.
• Supervisory experience, including hiring, evaluating, mentoring, developing, and managing workloads.

Benefits

• Competitive pay with performance-based bonus awards.
• Health benefits: medical, vision, and dental coverage.
• Financial benefits: 401(k), stock purchase plan, and company-paid life insurance.
• Paid time off: PTO, parental leave, family care leave, bereavement, jury duty, and voting leave.
• Additional benefits: short-term and long-term disability, company discounts, military leave pay, adoption and surrogacy expense reimbursement.
• Education benefits: Live Better U program covers tuition, books, and fees for high school completion, bachelor’s degrees, English Language Learning, and short-form certificates.

Pay

The hourly wage range for this position is $21.00 to $29.00. The actual rate will meet or exceed the minimum wage for the job location. Additional premiums may apply, ranging from $0.35 to $3.00 per hour, based on schedule, facility, season, or specific work performed.

4400 N MAIN ST, ROSWELL, NM 88201-0314, United States of America.