(USA) Manager, Revenue Operations Scaled Services, Enablement and Support
Walmart · San Bruno, CA · 1 mo ago
On-siteOTHR$104k–$202k/yrFull-time
We need to output HTML fragment with sections: About the role? Actually the posting includes "Position Summary... What you'll do... Role summary: ..." then "About the team:" then "What you'll do:" then "What you'll bring:" then benefits and pay info. Also "Minimum Qualifications..." and "Preferred Qualifications...". We need to use for section headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must not repeat job title as heading. We must include sections only when posting has real specific content. We need to map content.
We have:
- About the team: description of team. Could be "About the team" heading? Not in list but we can use "About the role"? Actually "About the team" is similar to "About the role". The allowed headings list includes "About the role". We could use that for team description. Or we could create a custom heading? The instruction: use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It doesn't say we cannot have other headings, but suggests to use those for section headings. Safer to include location as a paragraph under About the role or maybe under a separate
for section headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must not repeat job title as heading. We must include sections only when posting has real specific content. We need to map content.
We have:
- About the team: description of team. Could be "About the team" heading? Not in list but we can use "About the role"? Actually "About the team" is similar to "About the role". The allowed headings list includes "About the role". We could use that for team description. Or we could create a custom heading? The instruction: use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It says e.g., implying those are examples but we should use those headings when appropriate. Probably we should stick to those headings. So we can have:
About the role
containing the role summary and team description? The role summary: "Join Walmart’s Revenue Operations team as the Manager of Scaled Services, Enablement, and Support, where you will lead strategic initiatives..." That's about the role. Then "About the team:" description could also go there or maybe separate but we can combine.
Then Responsibilities: from "What you'll do:" bullet list.
Then Requirements/Qualifications: we have "What you'll bring:" which is qualifications/skills. Also Minimum Qualifications and Preferred Qualifications sections. We could combine into Requirements and Qualifications. Perhaps we have:
Requirements
for minimum qualifications? Or "Qualifications". The instruction includes both Requirements and Qualifications as possible headings. We could use "Qualifications" for the "What you'll bring:" and then separate "Minimum Qualifications" and "Preferred Qualifications" as subheadings? But we only allowed those headings; we could still use for Minimum Qualifications and Preferred Qualifications? They are not in the list but could be considered as Qualifications. Safer to use "Qualifications" heading and include both minimum and preferred qualifications inside.
Skills: maybe we can extract skills from "What you'll bring:" but that's more qualifications. Could have a Skills section for relationship management, analytical skills, etc. But we can keep it simple: Qualifications.
Benefits: we have benefits description.
Pay: we have annual salary range and additional compensation.
Schedule: not mentioned, so we should not include Schedule section.
We must not include boilerplate like EEO, drug-free workplace, etc. Remove those.
We must preserve all substantive information. So we need to include all details from the posting except boilerplate.
Let's extract content:
Position summary / role summary:
"Join Walmart’s Revenue Operations team as the Manager of Scaled Services, Enablement, and Support, where you will lead strategic initiatives to optimize revenue processes and enhance operational efficiency. This role requires strong business judgement and operational expertise to drive cross functional collaboration, stakeholder engagement, and program management. You will support scalable solutions that enable customer success and operational excellence, ensuring alignment with organizational goals. The position demands effective relationship management and analytical skills to deliver impactful operational support and strategic insights within a dynamic environment."
About the team:
"The team acts as a vital link between customers and cross-functional groups, driving operational excellence and leveraging customer insights to enhance platform stability. They deliver scalable support models that accelerate issue resolution and promote sustainable business growth. By efficiently managing the support lifecycle and maintaining continuous feedback loops, the team ensures advertiser success and provides actionable insights that guide product and platform development. Their focus on best-in-class service and strategic insights fosters positive customer experiences and supports ongoing improvement across operations."
What you'll do (Responsibilities):
- Lead revenue operations initiatives to optimize scaled services, enablement and support functions.
- Collaborate with cross-functional teams to align operational strategies with business objectives.
- Manage stakeholder relationships to ensure effective communication and partnership across departments.
- Oversee program management activities, driving operational excellence, and continuous improvement.
- Analyze business metrics and operational data to support decision-making and enhance revenue growth.
- Facilitate customer enablement efforts to improve service delivery and satisfaction.
- Provide strategic guidance and operational support to ensure scalable and efficient processes.
What you'll bring (Qualifications/Skills):
- 3-5 years of experience in program management, revenue operations, customer support operations, business operations, or a related field.
- Strong relationship management skills to effectively engage and collaborate with various stakeholders.
- Demonstrated ability in program management and operational excellence to support scalable service delivery.
- Experience in cross-functional collaboration and strategic management to align revenue goals with business objectives.
- Proficiency in operational support and analysis to optimize process and enhance customer enablement.
- Exceptional stakeholder management skills to foster partnerships and ensure successful project outcomes.
- Ability to translate business requirements into scalable solutions aligned with organizational goals.
Minimum Qualifications:
Option 1: Bachelor's degree in business, marketing, communication, digital media/advertising, or related area and 2 years' experience in campaign management, business development, market development, or related area.
Option 2: 4 years' experience in campaign management, business development, market development, or related area.
Preferred Qualifications:
- 3 years' experience in account management.
- 3 years' experience in customer-facing role.
- 3 years' experience in digital media.
- Master's degree in business, marketing, communication, digital media/advertising or related area and 1 year's experience in campaign management, business development, market development, or related area.
- With CRM.
Benefits:
"At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For Information About Benefits And Eligibility, See One.Walmart."
Pay:
"The annual salary range for this position is $104,000.00 - $202,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include : Stock"
We need to keep that exactly.
We should not include the "Primary Location..."? That's substantive info (location). Should we include? The instruction says preserve ALL substantive information. Location is substantive. But we don't have a heading for location; we could include it in a
About the role
containing the role summary and team description? The role summary: "Join Walmart’s Revenue Operations team as the Manager of Scaled Services, Enablement, and Support, where you will lead strategic initiatives..." That's about the role. Then "About the team:" description could also go there or maybe separate but we can combine. Then Responsibilities: from "What you'll do:" bullet list. Then Requirements/Qualifications: we have "What you'll bring:" which is qualifications/skills. Also Minimum Qualifications and Preferred Qualifications sections. We could combine into Requirements and Qualifications. Perhaps we have:Requirements
for minimum qualifications? Or "Qualifications". The instruction includes both Requirements and Qualifications as possible headings. We could use "Qualifications" for the "What you'll bring:" and then separate "Minimum Qualifications" and "Preferred Qualifications" as subheadings? But we only allowed those headings; we could still usefor Minimum Qualifications and Preferred Qualifications? They are not in the list but could be considered as Qualifications. Safer to use "Qualifications" heading and include both minimum and preferred qualifications inside. Skills: maybe we can extract skills from "What you'll bring:" but that's more qualifications. Could have a Skills section for relationship management, analytical skills, etc. But we can keep it simple: Qualifications. Benefits: we have benefits description. Pay: we have annual salary range and additional compensation. Schedule: not mentioned, so we should not include Schedule section. We must not include boilerplate like EEO, drug-free workplace, etc. Remove those. We must preserve all substantive information. So we need to include all details from the posting except boilerplate. Let's extract content: Position summary / role summary: "Join Walmart’s Revenue Operations team as the Manager of Scaled Services, Enablement, and Support, where you will lead strategic initiatives to optimize revenue processes and enhance operational efficiency. This role requires strong business judgement and operational expertise to drive cross functional collaboration, stakeholder engagement, and program management. You will support scalable solutions that enable customer success and operational excellence, ensuring alignment with organizational goals. The position demands effective relationship management and analytical skills to deliver impactful operational support and strategic insights within a dynamic environment." About the team: "The team acts as a vital link between customers and cross-functional groups, driving operational excellence and leveraging customer insights to enhance platform stability. They deliver scalable support models that accelerate issue resolution and promote sustainable business growth. By efficiently managing the support lifecycle and maintaining continuous feedback loops, the team ensures advertiser success and provides actionable insights that guide product and platform development. Their focus on best-in-class service and strategic insights fosters positive customer experiences and supports ongoing improvement across operations." What you'll do (Responsibilities): - Lead revenue operations initiatives to optimize scaled services, enablement and support functions. - Collaborate with cross-functional teams to align operational strategies with business objectives. - Manage stakeholder relationships to ensure effective communication and partnership across departments. - Oversee program management activities, driving operational excellence, and continuous improvement. - Analyze business metrics and operational data to support decision-making and enhance revenue growth. - Facilitate customer enablement efforts to improve service delivery and satisfaction. - Provide strategic guidance and operational support to ensure scalable and efficient processes. What you'll bring (Qualifications/Skills): - 3-5 years of experience in program management, revenue operations, customer support operations, business operations, or a related field. - Strong relationship management skills to effectively engage and collaborate with various stakeholders. - Demonstrated ability in program management and operational excellence to support scalable service delivery. - Experience in cross-functional collaboration and strategic management to align revenue goals with business objectives. - Proficiency in operational support and analysis to optimize process and enhance customer enablement. - Exceptional stakeholder management skills to foster partnerships and ensure successful project outcomes. - Ability to translate business requirements into scalable solutions aligned with organizational goals. Minimum Qualifications: Option 1: Bachelor's degree in business, marketing, communication, digital media/advertising, or related area and 2 years' experience in campaign management, business development, market development, or related area. Option 2: 4 years' experience in campaign management, business development, market development, or related area. Preferred Qualifications: - 3 years' experience in account management. - 3 years' experience in customer-facing role. - 3 years' experience in digital media. - Master's degree in business, marketing, communication, digital media/advertising or related area and 1 year's experience in campaign management, business development, market development, or related area. - With CRM. Benefits: "At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For Information About Benefits And Eligibility, See One.Walmart." Pay: "The annual salary range for this position is $104,000.00 - $202,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include : Stock" We need to keep that exactly. We should not include the "Primary Location..."? That's substantive info (location). Should we include? The instruction says preserve ALL substantive information. Location is substantive. But we don't have a heading for location; we could include it in a
under maybe About the role or a separate section like "Location". But location heading not in list. Could we add a
Location
? The instruction says usefor section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't forbid other headings, but says use those for section headings. It might be okay to add other headings if needed, but better to stick to given ones. However location is important; we could embed location in a paragraph under About the role or maybe under a generic
without heading. The instruction: "Use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It doesn't say we cannot have other headings, but suggests to use those for section headings. Safer to include location as a paragraph under About the role or maybe under a separate About the role
after the summary.
We also need to remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The drug-free workplace statement is legal boilerplate; we should remove it. Also the "Walmart and its subsidiaries are committed to maintaining a drug-free workplace..." should be removed.
Also remove "Primary Location..."? It's not boilerplate; it's location info. Keep.
Now structure:
About the role
Join Walmart’s Revenue Operations team as the Manager of Scaled Services, Enablement, and Support, where you will lead strategic initiatives to optimize revenue processes and enhance operational efficiency. This role requires strong business judgement and operational expertise to drive cross functional collaboration, stakeholder engagement, and program management. You will support scalable solutions that enable customer success and operational excellence, ensuring alignment with organizational goals. The position demands effective relationship management and analytical skills to deliver impactful operational support and strategic insights within a dynamic environment.
The team acts as a vital link between customers and cross-functional groups, driving operational excellence and leveraging customer insights to enhance platform stability. They deliver scalable support models that accelerate issue resolution and promote sustainable business growth. By efficiently managing the support lifecycle and maintaining continuous feedback loops, the team ensures advertiser success and provides actionable insights that guide product and platform development. Their focus on best-in-class service and strategic insights fosters positive customer experiences and supports ongoing improvement across operations.
Primary Location: 850 Cherry Ave, San Bruno, CA 94066-3031, United States of America
Then Responsibilities:Responsibilities
- Lead revenue operations initiatives to optimize scaled services, enablement and support functions.
- Collaborate with cross-functional teams to align operational strategies with business objectives.
- Manage stakeholder relationships to ensure effective communication and partnership across departments.
- Oversee program management activities, driving operational excellence, and continuous improvement.
- Analyze business metrics and operational data to support decision-making and enhance revenue growth.
- Facilitate customer enablement efforts to improve service delivery and satisfaction.
- Provide strategic guidance and operational support to ensure scalable and efficient processes.
Qualifications
What you'll bring:
- 3-5 years of experience in program management, revenue operations, customer support operations, business operations, or a related field.
- Strong relationship management skills to effectively engage and collaborate with various stakeholders.
- Demonstrated ability in program management and operational excellence to support scalable service delivery.
- Experience in cross-functional collaboration and strategic management to align revenue goals with business objectives.
- Proficiency in operational support and analysis to optimize process and enhance customer enablement.
- Exceptional stakeholder management skills to foster partnerships and ensure successful project outcomes.
- Ability to translate business requirements into scalable solutions aligned with organizational goals.
Minimum Qualifications:
- Option 1: Bachelor's degree in business, marketing, communication