(USA) Group Director, Technology Operations

Responsibilities

• Team Leadership: Mentor and manage a team of revenue operations professionals.
• Strategic Leadership: Develop and implement the overarching strategy for the revenue operations department.
• Alignment: Break down silos between departments to ensure a cohesive customer / advertiser journey.
• Process Improvement: Identify inefficiencies in workflows and implement robust quality assurance (QA) systems, troubleshooting procedures, and automation tools.
• Efficiency: Design, implement, and optimize processes and systems to reduce friction and improve productivity.
• Cross-Functional Collaboration: Partner with Product, Global Tech, Sales, Client Services, and Marketing teams to align ad operations with broader business objectives, support new business efforts, and manage client expectations.
• Performance Management: Establish reporting frameworks and dashboards to measure Revenue Operations efficiency, efficacy, and pacing against goals.
• Executive Communication: Prepare and present reports on revenue operations to key executives.

Qualifications

• Demonstrated experience building and leading a high-performing internationally distributed teams.
• Strong technical acumen.
• Exceptional communication and collaboration skills.
• Strategic thinker with strong operational judgment and analytical depth.
• Skilled in navigating complexity and driving clarity through data.
• Ability to build strong cross-functional partnerships across Walmart Connect and the broader Walmart organization.
• Comfort influencing senior leaders and driving alignment across diverse stakeholders.
• Passion for building scalable, technology-enabled operating models that deliver measurable business impact.