(USA) GM Coach (Non-Complex) - WM, Management

About the role

Leads and develops teams effectively by teaching, training, and actively listening to associates. Conducts store tours to provide feedback and communicate business objectives, including store operations, technology initiatives, merchandising, and company direction. Introduces and leads company change efforts, sets clear expectations, and guides teams to implement business solutions.

Responsibilities

• Model and demonstrate exceptional customer service standards by following the One Best Way (OBW) service model.
• Manage and support customer service initiatives, such as store of the community and outreach programs.
• Ensure customer needs, complaints, and issues are successfully resolved; develop and implement action plans to correct deficiencies.
• Drive financial performance and sales by reviewing Profit & Loss (P&L) statements, managing budgets, forecasting, and controlling expenses.
• Monitor and ensure effective merchandise presentation, seasonal transitions, inventory flow, and operational processes.
• Develop and implement action plans to mitigate shrink and achieve sales and profit goals.
• Provide supervision and development opportunities for hourly associates, including hiring, training, mentoring, assigning duties, and promoting a belonging mindset.
• Recruit and develop qualified associates to meet staffing needs and achieve company growth potential.
• Coordinate and oversee job-related activities, build relationships with key stakeholders, and support plans to meet customer and business needs.
• Identify and communicate goals, measure progress, address improvement opportunities, and promote continuous learning.
• Ensure compliance with company policies, procedures, mission, values, and standards of ethics and integrity.
• Support the Open Door Policy and provide guidance on applying these standards in business processes.

Core Values

• Respect the Individual: Build high-performing teams, embrace diversity in people and ideas, and create a workplace where associates feel seen, supported, and connected.
• Respect the Individual: Work collaboratively, build trusting relationships, and communicate with impact, energy, and positivity to motivate and influence.
• Respect the Individual: Attract and retain talent, empower and develop associates, and recognize contributions and accomplishments.
• Act with Integrity: Maintain high standards of integrity, ethics, and compliance; model Walmart values to foster culture and accountability.
• Act with Integrity: Act selflessly, demonstrate humility, self-awareness, fairness, and transparency.
• Serve Our Customers and Members: Deliver results while prioritizing the customer, adapt to shopping behaviors, and apply EDLP (Every Day Low Price) and EDLC (Every Day Low Cost) business models.
• Serve Our Customers and Members: Make data-driven decisions, balance short- and long-term priorities, and consider stakeholders in planning.
• Strive for Excellence: Display curiosity, take calculated risks, demonstrate courage and resilience, and encourage learning from mistakes.
• Strive for Excellence: Drive continuous improvement, adopt new technologies, and support others through change.

Requirements

• 2 years of college; OR
• 1 year of retail experience and 1 year of supervisory experience; OR
• 2 years of general work experience and 1 year of supervisory experience.

For facilities that sell firearms, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training is required. For facilities selling only ammunition with state-specific requirements, a current state-issued Certificate of Eligibility may be required.

Associates must attend and successfully complete all job-required trainings and assessments (e.g., Academy trainings, Open Door trainings).

Preferred Qualifications

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
• Experience supervising 5 or more direct reports, including performance management, mentoring, hiring, and firing.

Benefits

• Health benefits: Medical, vision, and dental coverage.
• Financial benefits: 401(k), stock purchase, and company-paid life insurance.
• Paid time off: PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting leave.
• Other benefits: Short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement.

PTO/PPTO amounts depend on job classification and length of employment, meeting or exceeding paid sick leave laws where applicable. For details, see one.walmart.com/notices.

Live Better U: Walmart-paid education benefit program for full-time and part-time associates, covering tuition, books, and fees for high school completion, bachelor’s degrees, English Language Learning, and short-form certificates. Eligibility requirements apply.

Pay

The annual salary range for this position is $65,000.00 - $100,000.00. Additional compensation includes annual or quarterly performance bonuses. Regional Pay Zone (RPZ), Complex Structure, and state pay differentials may apply where applicable.