(USA) GM Coach (Non-Complex) - WM, Management

Position Summary

TourToTeach, managing and supporting customer service initiatives, driving financial performance, ensuring compliance, and fostering a culture of belonging.

What you'll do...

• Tour stores and provide feedback to associates.
• Communicate and collaborate with all levels of associates regarding store operations.
• Utilize technology and business initiatives to lead company change efforts.
• Provide clear expectations and guidance to implement business solutions.
• Communicate business objectives to teams effectively.
• Model and demonstrate exceptional customer service standards.
• Manage and support customer service initiatives such as Store of the Community and Community Outreach Programs.
• Develop and implement action plans to resolve customer needs, complaints, and issues.
• Drive the financial performance and sales of the designated store area.
• Review and evaluate Profit & Loss (PL) statements.
• Manage and assist in budgeting, forecasting, and controlling expenses.
• Maintain effective merchandise presentation, seasonal transitions, inventory flow, and operational processes.
• Develop and implement action plans to mitigate shrinkage and ensure sales and profit goals are achieved.
• Supervise and develop opportunities for hourly associates.
• Hire, train, mentor, assign duties, provide recognition, and promote a belonging mindset in the workplace.
• Recruit and develop qualified associates to meet staffing needs and achieve company growth potential.
• Coordinate, complete, and oversee job-related activities and assignments.
• Support key stakeholders, identify and communicate goals and objectives, build accountability for progress, and address improvement opportunities.
• Ensure compliance with company policies and procedures.
• Act with integrity, maintain and promote the highest standards of ethics and compliance, and hold oneself and others accountable.
• Strive for excellence, display curiosity, take calculated risks, and encourage learning from mistakes.
• Strive for excellence, adopt and encourage the use of new technologies and skills, and support others through change.
• Offer competitive pay, performance-based bonuses, and other benefits.
• Provide education benefits through Live Better U and other programs.
• Ensure compliance with legislative requirements, such as firearms-specific Criminal Background Checks and state-specific Certificates of Eligibility.
• Meet or exceed paid sick leave laws, where applicable.
• Attend and successfully complete job-required trainings and assessments.

Minimum Qualifications

• 2 years’ of college; OR
• 1 year’s retail experience and 1 year’s supervisory experience; OR
• 2 years’ general work experience and 1 year’s supervisory experience.

Preferred Qualifications

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
• General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing.

Additional Compensation

• Annual or quarterly performance bonuses.
• Regional Pay Zone (RPZ) (based on location).
• Complex Structure (based on external factors that create challenges).

Benefits

• Health benefits including medical, vision, and dental coverage.
• Financial benefits including 401(k), stock purchase, and company-paid life insurance.
• Paid time off benefits including PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
• Other benefits including short-term and long-term disability, company discounts, military leave pay, adoption and surrogacy expense reimbursement, and more.
• PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
• Live Better U education benefit programs for full-time and part-time associates.

Pay Range

The annual salary range for this position is $65,000.00 - $100,000.00. Additional compensation includes annual or quarterly performance bonuses.

Additional Compensation for Certain Positions

May include Regional Pay Zone (RPZ) (based on location) and Complex Structure (based on external factors that create challenges).

State Pay Differential

This job has an additional differential to meet legislative requirements, where applicable.