(USA) GM Coach (Non-Complex) - WM, Management

Position Summary

TourToTeach, managing and supporting customer service initiatives, ensuring customer needs are met and driving the financial performance and sales of the designated store area.

What you'll do...

• Teaches training and actively listens to associates, providing feedback and introducing and leading company change efforts.
• Models and demonstrates exceptional customer service standards by following and demonstrating the One Best Way (OBW) service model.
• Manages and supports customer service initiatives such as store of the community and community outreach programs.
• Develops and implements action plans to correct deficiencies and improve the customer experience.
• Reviews and evaluates PL Profit Loss statements, manages and assists in budgeting, forecasting, and controlling expenses.
• Monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes.
• Provides supervision and development opportunities for hourly associates by hiring, training, mentoring, assigning duties, setting clear expectations, providing associate recognition, and promoting a belonging mindset in the workplace.
• Ensures compliance with company policies and procedures by implementing related action plans, utilizing the Open Door Policy, and providing direction and guidance on applying these in executing business processes and practices.
• Respects the individual, builds high-performing teams, embraces differences, creates a workplace where associates feel seen, supported, and connected through a culture of belonging, and recruits and develops qualified associates to meet staffing needs and achieve company growth potential.
• Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders, supporting plans and initiatives to meet customer and business needs, identifying and communicating goals and objectives, building accountability for and measuring progress in achieving results, identifying and addressing improvement opportunities, and demonstrating adaptability and promoting continuous learning.
• Works collaboratively, builds strong and trusting relationships, communicates with impact, energy, and positivity to motivate and influence, attracts and retains the best talent, empowers and develops talent, and recognizes others' contributions and accomplishments.
• Acts with integrity, maintains and promotes the highest standards of integrity, ethics, and compliance, models the Walmart values, holds oneself and others accountable, supports Walmart's goal of becoming a regenerative company, and makes a positive impact for associates, customers, members, and the world around.
• Serves our customers and members by delivering results while putting the customer first, considering and adapting to how, where, and when customers shop, and applying the EDLP and EDLC business models to all plans.
• Strives for excellence by displaying curiosity and a desire to learn, taking calculated risks, demonstrating courage and resilience, encouraging learning from mistakes, driving continuous improvements, adopting and encouraging the use of new technologies and skills, and supporting others through change.
• Offers competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet, including health benefits, financial benefits, and paid time off benefits.
• May require successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training for facilities that sell firearms.
• May require a current state issued Certificate of Eligibility for facilities that sell only ammunition and have state specific requirements.

Minimum Qualifications

• 2 years’ of college; OR 1 year’s retail experience and 1 year’s supervisory experience; OR 2 years’ general work experience and 1 year’s supervisory experience.

Preferred Qualifications

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing.

Benefits

• Health benefits include medical, vision, and dental coverage.
• Financial benefits include 401(k), stock purchase, and company-paid life insurance.
• Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
• Other benefits include short-term and long-term disability, company discounts, military leave pay, adoption and surrogacy expense reimbursement, and more.
• The annual salary range for this position is $65,000.00 - $100,000.00.
• Additional compensation includes annual or quarterly performance bonuses.
• Additional compensation for certain positions may also include: Regional Pay Zone (RPZ) (based on location), Complex Structure (based on external factors that create challenges).