(USA) GM Coach (Non-Complex) - WM

Position Summary

TourToTeach, a leader in store operations, is seeking a dynamic individual to lead and develop teams effectively. This role involves teaching training, actively listening to associates, providing feedback, and managing store operations.

What you'll do...

• Tour stores and provide feedback to associates
• Communicate and collaborate with all levels of associates regarding store operations
• Utilize technology and business initiatives to improve store performance
• Lead and introduce company change efforts
• Provide clear expectations and guidance to implement business solutions
• Communicate business objectives to teams effectively
• Model and demonstrate exceptional customer service standards
• Manage and support customer service initiatives such as Store of the Community and Community Outreach Programs
• Ensure customer needs, complaints, and issues are successfully resolved
• Develop and implement action plans to correct deficiencies
• Provide process improvement leadership to ensure a high quality customer experience
• Drive the financial performance and sales of the designated store area
• Review and evaluate PL Profit Loss statements
• Manage and assist in budgeting, forecasting, and controlling expenses
• Maintain effective merchandise presentation, seasonal transitions, inventory flow, and operational processes
• Develop and implement action plans to mitigate shrink and ensure sales and profit goals are achieved
• Supervise and develop opportunities for hourly associates
• Hire, train, mentor, assign duties, provide recognition, and promote a belonging mindset in the workplace
• Recruit and develop qualified associates to meet staffing needs and achieve company growth potential
• Coordinate, complete, and oversee job-related activities and assignments
• Support key stakeholders and plans and initiatives to meet customer and business needs
• Identify and communicate goals and objectives, build accountability for and measure progress in achieving results
• Identify and address improvement opportunities and demonstrate adaptability and promote continuous learning
• Act with Integrity: Maintains and promotes the highest standards of integrity, ethics, and compliance
• Respect the Individual: Builds high-performing teams, embraces differences, and creates a workplace where associates feel seen, supported, and connected through a culture of belonging
• Strive for Excellence: Displays curiosity and a desire to learn, takes calculated risks, demonstrates courage and resilience, and encourages learning from mistakes
• Strive for Excellence: Drives continuous improvements, adopts and encourages the use of new technologies and skills, and supports others through change
• Live Better U: A Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities
• Respect the Individual: Works collaboratively, builds strong and trusting relationships, communicates with impact, energy, and positivity to motivate and influence
• Respect the Individual: Attracts and retains the best talent, empowers and develops talent, and recognizes others' contributions and accomplishments
• Act with Integrity: Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent
• Serve Our Customers and Members: Delivers results while putting the customer first, considering and adapting to how, where, and when customers shop, and applying the EDLP and EDLC business models to all plans
• Serve Our Customers and Members: Makes decisions based on data insights and analysis, balances short and long-term priorities, and considers our customers, fellow associates, shareholders, suppliers, business partners, and communities when making plans
• Additional Compensation: Includes annual or quarterly performance bonuses, regional pay zone (RPZ), complex structure, state pay differential, and more

Minimum Qualifications

• 2 years’ of college; OR 1 year’s retail experience and 1 year’s supervisory experience; OR 2 years’ general work experience and 1 year’s supervisory experience

Preferred Qualifications

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University
• General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing

Additional Information

• Minimum Annual Salary Range: $65,000.00 - $100,000.00
• Additional Compensation: Annual or quarterly performance bonuses, regional pay zone (RPZ), complex structure, state pay differential, and more
• Benefits: Competitive pay, health benefits, financial benefits, paid time off benefits, short-term and long-term disability, company discounts, military leave pay, adoption and surrogacy expense reimbursement, and more
• Drug-Free Workplace Policy: Associates will be required to attend and successfully complete all job-required trainings and assessments
• Background Checks: Facilities selling firearms require successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training
• State Specific Requirements: Facilities selling only ammunition may require a current state issued Certificate of Eligibility