(USA) GM Coach

Position Summary

TourToTeach, a role within Walmart, involves leading and developing teams effectively by teaching, training, and actively listening to associates. This includes providing feedback during store tours, communicating and collaborating with all levels of associates, utilizing technology, and implementing business solutions.

What you'll do...

• Teaches and trains teams, actively listens to associates, and provides feedback during store tours.
• Collaborates with all levels of associates regarding store operations, merchandising, and company direction.
• Introduces and leads company change efforts, sets clear expectations, and guides associates to implement business solutions.
• Communicates business objectives to teams effectively, models and demonstrates exceptional customer service standards, and follows the One Best Way (OBW) service model.
• Manages and supports customer service initiatives such as Store of the Community and community outreach programs, ensuring customer needs, complaints, and issues are resolved.
• Develops and implements action plans to correct deficiencies and improve the customer experience.
• Drives the financial performance and sales of the designated store area by reviewing and evaluating Profit & Loss (PL) statements, managing budgets, forecasting, and controlling expenses.
• Maintains effective merchandise presentation, seasonal transitions, inventory flow, and operational processes to ensure sales and profit goals are achieved.
• Supervises and develops hourly associates by hiring, training, mentoring, assigning duties, setting clear expectations, providing associate recognition, and promoting a belonging mindset.
• Ensures compliance with company policies and procedures, supports the Walmart mission, values, and standards of ethics and integrity, and acts with integrity.
• Works collaboratively, builds strong and trusting relationships, communicates with impact, energy, and positivity to motivate and influence others.
• Attracts and retains the best talent, empowers and develops talent, and recognizes others' contributions and accomplishments.
• Respects the individual, builds high-performing teams, embraces differences, and creates a workplace where associates feel seen, supported, and connected through a culture of belonging.
• Recruits and develops qualified associates to meet staffing needs and achieve company growth potential.
• Coordinates, completes, and oversees job-related activities and assignments, developing and maintaining relationships with key stakeholders, supporting plans and initiatives to meet customer and business needs, and identifying and addressing improvement opportunities.
• Provides supervision and development opportunities for associates by hiring, training, mentoring, assigning duties, providing recognition, and promoting a belonging mindset in the workplace.
• Ensures compliance with company policies and procedures, supports the Walmart mission, values, and standards of ethics and integrity, and acts with integrity.
• Strives for excellence, displays curiosity and a desire to learn, takes calculated risks, demonstrates courage and resilience, and encourages learning from mistakes.
• Drives continuous improvements, adopts and encourages the use of new technologies and skills, and supports others through change.
• Offers competitive pay, performance-based bonuses, and other benefits for a happier mind, body, and wallet.
• Includes health benefits such as medical, vision, and dental coverage, financial benefits like 401(k) and company-paid life insurance, and paid time off benefits including PTO, parental leave, family care leave, bereavement, jury duty, and voting.
• Provides other benefits such as short-term and long-term disability, company discounts, military leave pay, adoption and surrogacy expense reimbursement, and more.
• Includes PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes, with amounts meeting or exceeding paid sick leave laws, where applicable.
• Details the annual salary range for this position at $65,000.00 - $100,000.00, with additional compensation including annual or quarterly performance bonuses, and regional pay zone (RPZ) and complex structure differentials.

Minimum Qualifications

• 2 years’ of college; OR 1 year’s retail experience and 1 year’s supervisory experience; OR 2 years’ general work experience and 1 year’s supervisory experience.

Preferred Qualifications

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing.