(USA) Front End Coach

Position Summary

TourToTeach, managing and supporting customer service initiatives, ensuring customer needs are met, resolving complaints and issues, and developing action plans to correct deficiencies.

What you'll do...

• Leads and develops teams effectively by teaching training and actively listening to associates.
• Touring stores and providing feedback.
• Communicating and collaborating with all levels of associates regarding store operations.
• Utilizing technology, business initiatives, merchandising, and company direction.
• Introducing and leading company change efforts.
• Providing clear expectations and guidance to implement business solutions.
• Communicating business objectives to teams effectively.
• Models and demonstrates exceptional customer service standards to store associates.
• Following and demonstrating the One Best Way (OBW) service model.
• Managing and supporting customer service initiatives such as Store of the Community and Community Outreach Programs.
• Ensuring customer needs, complaints, and issues are successfully resolved.
• Developing and implementing action plans to correct deficiencies.
• Providing process improvement leadership to ensure a high quality customer experience.
• Drives the financial performance and sales of the designated store area by reviewing and evaluating PL Profit Loss statements.
• Managing and assisting in budgeting, forecasting, and controlling expenses in designated business areas.
• Monitoring and ensuring effective merchandise presentation, seasonal transitions, inventory flow, and operational processes.
• Developing and implementing action plans to mitigate shrink and ensure sales and profit goals are achieved for the business area.
• Supervises and develops opportunities for hourly associates by hiring, training, mentoring, assigning duties, setting clear expectations, providing associate recognition, and communicating expectations consistently.
• Ensures compliance with company policies and procedures by implementing related action plans, utilizing the Open Door Policy, and providing direction and guidance on executing business processes and practices.
• Respects the individual by building high-performing teams, embracing differences, creating a workplace where associates feel seen, supported, and connected through a culture of belonging, and attracting and retaining the best talent.
• Acts with Integrity by maintaining and promoting the highest standards of integrity, ethics, and compliance, modeling Walmart values, holding oneself and others accountable, and supporting Walmart's goal of becoming a regenerative company.
• Serves Our Customers and Members by delivering results while putting the customer first, considering and adapting to how, where, and when customers shop, and applying the EDLP and EDLC business models to all plans.
• Strives for Excellence by displaying curiosity and a desire to learn, taking calculated risks, demonstrating courage and resilience, encouraging learning from mistakes, driving continuous improvements, adopting and encouraging the use of new technologies and skills, and supporting others through change.

Pay & Benefits

The annual salary range for this position is $65,000.00 - $100,000.00. Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include: Regional Pay Zone (RPZ) (based on location), Complex Structure (based on external factors that create challenges).

Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

Additional compensation for certain positions may also include:

• State Pay Differential (where applicable).

Minimum Qualifications

• 2 years’ of college;
• OR 1 year’s retail experience and 1 year’s supervisory experience;
• OR 2 years’ general work experience and 1 year’s supervisory experience.

Note: For facilities that sell firearms, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training is required. For facilities that sell only ammunition and have state specific requirements, a current state issued Certificate of Eligibility may be required.

Preferred Qualifications

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University;
• General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing.