(USA) Front End Coach

Position Summary

TourToTeach, a role within Walmart, involves leading and developing teams effectively by teaching, training, and actively listening to associates. This includes providing feedback during store tours, communicating with all levels of associates regarding store operations, utilizing technology, merchandising, and company direction. The role also involves introducing and leading company change efforts, setting clear expectations, and guiding associates to implement business solutions.

What you'll do...

• Teaches and trains teams effectively.
• Provides feedback during store tours.
• Collaborates with all levels of associates regarding store operations.
• Utilizes technology and business initiatives.
• Introduces and leads company change efforts.
• Sets clear expectations and provides guidance.
• Communicates business objectives to teams.
• Models and demonstrates exceptional customer service standards.
• Manages and supports customer service initiatives such as Store of the Community and community outreach programs.
• Ensures customer needs, complaints, and issues are successfully resolved.
• Develops and implements action plans to correct deficiencies.
• Provides process improvement leadership to ensure a high quality customer experience.
• Drives the financial performance and sales of the designated store area.
• Reviews and evaluates PL Profit Loss statements.
• Manages and assists in budgeting, forecasting, and controlling expenses.
• Maintains and ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes.
• Develops and implements action plans to mitigate shrink and ensure sales and profit goals are achieved.
• Supervises and develops opportunities for hourly associates.
• Hires, trains, mentors, assigns duties, provides recognition, and promotes a belonging mindset in the workplace.
• Ensures compliance with company policies and procedures.
• Supports company mission values and standards of ethics and integrity.
• Respects individuals by building high-performing teams, embracing differences, and creating a workplace where associates feel seen, supported, and connected.
• Works collaboratively, builds strong and trusting relationships, communicates with impact, energy, and positivity to motivate and influence.
• Attracts and retains the best talent, empowers and develops talent, and recognizes others' contributions and accomplishments.
• Acts with integrity by maintaining and promoting the highest standards of integrity, ethics, and compliance, modeling Walmart values, and holding oneself and others accountable.
• Serves our customers and members by delivering results while putting the customer first, considering and adapting to how, where, and when customers shop, and applying the EDLP and EDLC business models to all plans.
• Strives for excellence by displaying curiosity and a desire to learn, taking calculated risks, demonstrating courage and resilience, encouraging learning from mistakes, driving continuous improvements, adopting and encouraging the use of new technologies and skills, and supporting others through change.
• Offers competitive pay and performance-based bonus awards, along with health benefits, financial benefits, and other perks like paid time off, military leave pay, and more.

  Minimum Qualifications

  • 2 years’ of college; OR
  • 1 year’s retail experience and 1 year’s supervisory experience; OR
  • 2 years’ general work experience and 1 year’s supervisory experience.

  Preferred Qualifications

  • Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
  • General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing.

  Additional Compensation

  • Annual or quarterly performance bonuses.
  • Regional Pay Zone (RPZ) (based on location).
  • Complex Structure (based on external factors that create challenges).

  Benefits

  • Health benefits including medical, vision, and dental coverage.
  • Financial benefits including 401(k), stock purchase, and company-paid life insurance.
  • Paid time off benefits including PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
  • Other benefits including short-term and long-term disability, company discounts, military leave pay, adoption and surrogacy expense reimbursement, and more.

  Pay Range

  The annual salary range for this position is $65,000.00 - $100,000.00. Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include: Regional Pay Zone (RPZ) (based on location), Complex Structure (based on external factors that create challenges).