(USA) Front End Coach

Position Summary

TourToTeach, driving store operations, merchandising, and company direction.

What you'll do...

• Teaches training and actively listens to associates.
• TourstoTeach, communicating and collaborating with all levels of associates.
• Utilizes technology, business initiatives, and merchandising to lead company change efforts.
• Provides clear expectations and guidance to implement business solutions.
• Communicates business objectives to teams effectively.
• Models and demonstrates exceptional customer service standards.
• Manages and supports customer service initiatives such as Store of the Community and community outreach programs.
• Ensures customer needs, complaints, and issues are successfully resolved.
• Develops and implements action plans to correct deficiencies.
• Provides process improvement leadership to ensure a high quality customer experience.
• Drives the financial performance and sales of the designated store area.
• Reviews and evaluates PL Profit Loss statements.
• Manages and assists in budgeting, forecasting, and controlling expenses.
• Maintains and ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes.
• Develops and implements action plans to mitigate shrink and ensure sales and profit goals are achieved.
• Supervises and develops opportunities for hourly associates.
• Hires, trains, mentors, assigns duties, provides recognition, and promotes a belonging mindset in the workplace.
• Ensures compliance with company policies and procedures.
• Supports company mission values and standards of ethics and integrity.

Pay

The annual salary range for this position is $65,000.00 - $100,000.00. Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include: Regional Pay Zone (RPZ) (based on location), Complex Structure (based on external factors that create challenges).

Benefits

• Health benefits include medical, vision, and dental coverage.
• Financial benefits include 401(k), stock purchase, and company-paid life insurance.
• Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
• Other benefits include short-term and long-term disability, company discounts, military leave pay, adoption and surrogacy expense reimbursement, and more.

Minimum Qualifications

• 2 years’ of college; OR 1 year’s retail experience and 1 year’s supervisory experience; OR 2 years’ general work experience and 1 year’s supervisory experience.

Preferred Qualifications

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
• General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing.

Additional Information

• For facilities that sell firearms, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training is required.
• For facilities that sell only ammunition and have state specific requirements, a current state issued Certificate of Eligibility may be required.