(USA) Front End Coach

Position Summary

TourToTeach, managing and supporting customer service initiatives, ensuring customer needs are met, resolving complaints, and implementing action plans to improve customer experience.

What you'll do...

• Leads and develops teams effectively by teaching training and actively listening to associates.
• Collaborates with all levels of associates regarding store operations, merchandising, and company direction.
• Introduces and leads company change efforts, providing clear expectations and guidance.
• Reviews and evaluates PL Profit Loss statements, manages and assists in budgeting, forecasting, and controlling expenses.
• Maintains and promotes the highest standards of integrity, ethics, and compliance.
• Supports plans and initiatives to meet customer and business needs, identifying and addressing improvement opportunities.
• Provides supervision and development opportunities for hourly associates, including hiring, training, mentoring, and assigning duties.
• Ensures compliance with company policies and procedures, utilizing and supporting the Open Door Policy.
• Manages and assists in the financial performance and sales of the designated store area.
• Coordinates and oversees job-related activities and assignments, developing and maintaining relationships with key stakeholders.
• Drives the financial performance and sales of the designated store area by reviewing and evaluating PL Profit Loss statements, managing and assisting in budgeting, forecasting, and controlling expenses.
• Ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes.
• Develops and implements action plans to mitigate shrink and ensure sales and profit goals are achieved for the business area.
• Supervises and develops opportunities for associates by hiring, training, mentoring, assigning duties, providing recognition, and promoting a belonging mindset in the workplace.
• Ensures compliance with company policies and procedures, supporting company mission values and standards of ethics and integrity.
• Respects the individual, works collaboratively, builds strong and trusting relationships, communicates with impact, energy, and positivity to motivate and influence.
• Attracts and retains the best talent, empowers and develops talent, and recognizes others' contributions and accomplishments.
• Acts with integrity, displays curiosity and a desire to learn, takes calculated risks, demonstrates courage and resilience, encourages learning from mistakes, drives continuous improvements, adopts and encourages the use of new technologies and skills, and supports others through change.
• Strives for excellence, displays curiosity and a desire to learn, takes calculated risks, demonstrates courage and resilience, and encourages learning from mistakes.
• Strives for excellence, drives continuous improvements, adopts and encourages the use of new technologies and skills, and supports others through change.
• Offers competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet.
• Includes health benefits such as medical, vision, and dental coverage.
• Includes financial benefits such as 401(k), stock purchase, and company-paid life insurance.
• Includes paid time off benefits such as PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
• Includes other benefits such as short-term and long-term disability, company discounts, military leave pay, adoption and surrogacy expense reimbursement, and more.
• Includes PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
• The annual salary range for this position is $65,000.00 - $100,000.00.
• Additional compensation includes annual or quarterly performance bonuses.
• Additional compensation for certain positions may also include Regional Pay Zone (RPZ) (based on location) and Complex Structure (based on external factors that create challenges).

Minimum Qualifications

• 2 years’ of college; OR 1 year’s retail experience and 1 year’s supervisory experience; OR 2 years’ general work experience and 1 year’s supervisory experience.

Preferred Qualifications

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing.