(USA) Fashion Coach

About the role

Provides supervision and development opportunities for hourly associates by hiring, training, and mentoring; assigning duties; setting clear expectations; providing associate recognition; communicating expectations consistently and effectively; promoting a belonging mindset in the workplace; and recruiting and developing qualified associates to meet staffing needs and achieve company growth potential.

Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders; supporting plans and initiatives to meet customer and business needs; identifying and communicating goals and objectives; building accountability for and measuring progress in achieving results; identifying and addressing improvement opportunities; and demonstrating adaptability and promoting continuous learning.

Leads and develops teams effectively by teaching, training, and actively listening to associates; touring stores and providing feedback (Tour-to-Teach); communicating and collaborating with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction; introducing and leading company change efforts; providing clear expectations and guidance to implement business solutions; and communicating business objectives to teams effectively.

Responsibilities

• Provides supervision and development opportunities for associates through hiring, training, mentoring, assigning duties, providing recognition, and promoting a belonging mindset.
• Models and demonstrates exceptional customer service standards by following the One Best Way (OBW) service model; managing customer service initiatives (e.g., store of the community and outreach programs); resolving customer needs, complaints, and issues; implementing action plans to correct deficiencies; and providing process improvement leadership.
• Ensures compliance with company policies, procedures, mission, values, and standards of ethics and integrity by implementing related action plans and utilizing the Open Door Policy.
• Drives financial performance and sales by reviewing P&L statements; managing budgets, forecasting, and controlling expenses; ensuring effective merchandise presentation, seasonal transitions, and inventory flow; and developing action plans to mitigate shrink and achieve sales and profit goals.
• Embraces and promotes Walmart’s values:
  • Respect the Individual: Values differences in people, cultures, and ideas; fosters a culture of belonging; supports associate growth and performance; builds strong, trusting relationships; communicates with impact and positivity; mentors and recognizes contributions.
  • Act with Integrity: Upholds high standards of ethics and compliance; holds self and others accountable; supports Walmart’s goal of becoming a regenerative company.
  • Serve our Customers and Members: Delivers results while prioritizing the customer; makes decisions based on reliable information and balances short- and long-term priorities.
  • Strive for Excellence: Demonstrates curiosity and a desire to learn; takes calculated risks; drives continuous improvement; embraces new technologies and skills; supports others through change.

Requirements

• 2 years of college; OR
• 1 year of retail experience and 1 year of supervisory experience; OR
• 2 years of general work experience and 1 year of supervisory experience.
• For facilities that sell firearms: Successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training.
• For facilities that sell only ammunition: May require a current state-issued Certificate of Eligibility.
• Must attend and successfully complete all job-required trainings and assessments (e.g., Academy trainings, Open Door trainings).

Preferred Qualifications

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
• General work experience supervising 5 or more direct reports, including performance management, mentoring, hiring, and firing.

Benefits

• Health benefits: Medical, vision, and dental coverage.
• Financial benefits: 401(k), stock purchase plan, and company-paid life insurance.
• Paid time off: PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting leave.
• Additional benefits: Short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement.
• Education: Live Better U program covers tuition, books, and fees for high school completion, bachelor’s degrees, English Language Learning, and short-form certificates (eligibility requirements apply).

Pay

The annual salary range for this position is $65,000.00 - $100,000.00. Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include:

• Regional Pay Zone (RPZ) based on location.
• Complex Structure adjustments for external challenges.

Location: 1675 N Howe St, Southport, NC 28461-8151, United States.