(USA) Fashion Coach

Position Summary

Supervises and develops hourly associates through hiring, training, mentoring, and performance management. Coordinates and oversees job-related activities, coordinates recruitment efforts, and ensures compliance with company policies.

What you'll do...

• Supervise and develop hourly associates by hiring, training, and mentoring; assign duties; set clear expectations; provide associate recognition; and promote a belonging mindset in the workplace.
• Supports plans and initiatives to meet customer and business needs; identifies and addresses improvement opportunities; and demonstrates adaptability and promotes continuous learning.
• Teach, train, and actively listen to associates; tour stores and provide feedback; communicate and collaborate with all levels of associates regarding store operations; introduce and lead company change efforts; provide clear expectations and guidance to implement business solutions; and communicate business objectives to teams effectively.
• Provide exceptional customer service by following and demonstrating the One Best Way (OBW) service model; manage and support customer service initiatives; ensure customer needs, complaints, and issues are successfully resolved; develop and implement action plans to correct deficiencies; and provide process improvement leadership to ensure a high quality customer experience.
• Ensure compliance with company policies and procedures; implement related action plans; utilize and support the Open Door Policy; provide direction and guidance on applying these in executing business processes and practices.
• Drive financial performance and sales by reviewing and evaluating P&L statements; managing and assisting in budgeting, forecasting, and controlling expenses; monitoring and ensuring effective merchandise presentation, seasonal transitions, inventory flow, and operational processes; and developing and implementing action plans to mitigate shrink and ensure sales and profit goals are achieved for business area.
• Respect the Individual: Create a workplace where associates feel seen, supported, and connected through a culture of belonging; attract the best talent; build strong and trusting relationships; communicate with impact, energy, and positivity to motivate and influence; help others thrive and perform; recognize others' contributions and accomplishments.
• Act with Integrity: Maintain and promote the highest standards of integrity, ethics, and compliance; hold oneself and others accountable; support Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us.
• Serve our Customers and Members: Deliver results while putting the customer first; make decisions based on reliable information; balance short- and long-term priorities; consider how own work impacts the team's ability to deliver on our purpose for all stakeholders.
• Strive for Excellence: Display curiosity and a desire to learn; take calculated risks; demonstrate courage and resilience; drive continuous improvements; use new technologies and skills; support others through change.

Benefits

• Competitive pay with performance-based bonus awards
• Health benefits: Medical, vision, and dental coverage
• Financial benefits: 401(k), stock purchase, and company-paid life insurance
• Paid time off benefits: PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting
• Other benefits: Short-term and long-term disability, company discounts, military leave pay, adoption and surrogacy expense reimbursement
• Live Better U education benefit program

Minimum Qualifications

• 2 years’ of college; OR 1 year’s retail experience and 1 year’s supervisory experience; OR 2 years’ general work experience and 1 year’s supervisory experience.

Preferred Qualifications

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University
• General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing

Primary Location

5400 N CROATAN HWY STE 100, KITTY HAWK, NC 27949-3877, United States of America