(USA) Director, Technology Operations - Marketing Catalog Intelligence & Integrity
Position Summary
The Director, Catalog Intelligence & Integrity role at Walmart Marketplace is responsible for defining and driving the business strategy for seller-facing catalog intelligence capabilities across global marketplaces. This leader will serve as the business owner for how catalog intelligence improves assortment quality, seller performance, marketplace integrity, and customer experience.
What you'll do...
Define the business strategy for seller-facing catalog intelligence capabilities across Walmart Marketplace.
Identify seller pain points, marketplace opportunities, and operational challenges that can be addressed through recommendations, automation, and catalog intelligence.
Serve as the voice of the seller, ensuring business needs and marketplace insights inform Catalog, Product, and Seller Experience priorities.
Establish business goals, success metrics, and KPI frameworks tied to seller adoption, catalog quality, customer engagement, and marketplace growth.
Develop business cases, opportunity sizing, and strategic recommendations that guide investment and prioritization decisions.
Define business strategies that help sellers optimize assortment, merchandising, and catalog performance through data-backed recommendations, insights, and guidance.
Identify opportunities to improve seller outcomes through intelligent use of assortment and merchandising levers aligned with customer behavior and marketplace performance.
Define the business strategy for catalog integrity, quality, conformity, and compliance across Walmart Marketplace.
Partner with Seller Risk, Seller Performance, Catalog, and Compliance teams to establish governance frameworks, standards, and accountability mechanisms that promote healthy marketplace behavior.
Ensure catalog intelligence signals—including defects, quality issues, compliance risks, duplicate items, mismatches, and other integrity concerns—are translated into clear seller guidance and actionable remediation paths.
Drive the evolution of defect management capabilities that transform catalog issues into understandable insights, recommendations, and educational experiences for sellers.
Define quality standards and measurement frameworks that ensure assortment and merchandising actions contribute positively to customer experience, discoverability, and marketplace health.
Establish measurement frameworks that evaluate catalog health, seller quality performance, and customer experience outcomes.
Define activation and adoption strategies that drive measurable value from catalog intelligence capabilities and seller-facing experiences.
Partner with Seller Experience, Product, and Operations teams to ensure recommendations, quality programs, and guidance mechanisms are intuitive, scalable, and trusted by sellers.
Lead pilot programs, experimentation efforts, and launch readiness activities to validate business impact before broader deployment.
Own ongoing performance reviews, business health reporting, and post-launch assessments to ensure programs achieve intended outcomes.
Identify operational gaps, emerging risks, and opportunities for continuous improvement across marketplace processes and seller experiences.
Drive executive visibility into business performance, adoption trends, quality outcomes, and marketplace health metrics.
What You'll Bring
Deep expertise in eCommerce, marketplace operations, catalog management, merchandising, business operations, product strategy, or related disciplines.
Strong understanding of catalog data, assortment optimization, merchandising principles, quality standards, seller workflows, and marketplace ecosystems.
Experience defining business strategies, operating models, governance frameworks, and performance metrics that drive measurable outcomes.
Proven ability to translate complex data, operational challenges, and technology capabilities into actionable business strategies.
Experience partnering effectively with Product, Engineering, Data Science, Risk, Compliance, and Operations organizations.
Strong analytical and problem-solving skills with the ability to connect seller behavior, catalog quality, customer experience, and business performance.
Experience leading large-scale transformation initiatives in complex, cross-functional environments.
Exceptional communication and stakeholder management skills with the ability to influence senior leaders and drive alignment across organizations.
Demonstrated success driving adoption, operational excellence, and business outcomes through technology-enabled solutions.
Minimum Qualifications
Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 6 years’ experience in project management, program management, program operations, or related area.
Option 2: 8 years’ experience in project management, program management, program operations, or related area. 3 years’ supervisory experience.
Preferred Qualifications
Statistical Programming Language
Supervising Associates
Working on cross-functional teams or projects
Masters: Business Administration
Project Management - Project Management Professional - Certification
Six Sigma Black Belt - Certification
Six Sigma Green Belt - Certification
Additional Compensation
Annual or quarterly performance bonuses.
Stock.
Benefits
Health benefits include medical, vision and dental coverage.
Financial benefits include 401(k), stock purchase and company-paid life insurance.
Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
Compensation
Bentonville, Arkansas US-30008: The annual salary range for this position is $110,000.00 - $220,000.00
Sunnyvale, California US-11789: The annual salary range for this position is $143,000.00 - $286,000.00