USA-Customer Service Representative-1

Job Description

DXC Technology, under contract to Everest Funeral LLC (based in Houston, TX), is responsible for handling client and agent inquiries via phone and e-mail. Outbound calling to US funeral homes for the purpose of price verification. Additional administrative tasks may be assigned once the Advisor becomes proficient with handling daily inbound and outbound calls.

Responsibilities

• Handle phone calls and e-mails of Everest information and/or literature fulfillment
• Answer inquiries ranging from funeral pricing to insurance purchase options
• Respond to client or agent inquiries by referring them to web-based published materials, secondary resources, and/or our Senior Advisors
• Promote Everest with exceptional, professional concierge service to potential and existing clients and agents

Requirements

• Strong computer skills
• Ability to multitask between several browser windows
• Comfortable using MS Outlook, MS Teams, and MS Excel

Benefits

• Postings are currently remote, but onsite requirements after covid restrictions are lifted will be at least 2-3 days per week unless the performance is not meeting standards.
• Shift: 8 am-4:30 pm
• Shift: 9am -5:30pm