Customer Service Representative-1

About the role

Resonance CX Partners helps experienced professionals find opportunities that align with their values. We identify and validate roles from customer-focused organizations directly.

Responsibilities

• Answers telephones and responds to basic customer questions using established methods provided in training.
• Forwards calls to appropriate personnel.
• Records calls on account history records with results of the inquiry; initiates required confirmations.
• Processes customer requests by sending faxes, returning telephone messages, sending mail documents, or using other related communication under direct supervision.

Requirements

• Must be a U.S. Citizen.
• Work from home position.
• M-F shift ranging between 6:00am - 9:00pm CT.
• Agents must be US Citizens only.
• Agents must be located in the United States.
• May be remote agents or in-house Call Center agents.
• Must comply with IDEMIA's background check process and criteria.
• All personnel with access to TSA and FBI contract sensitive information, SSI and/or PII must be vetted and undergo federal background checks.
• All personnel supporting state programs must undergo state-specific background checks, as required by program.

Qualifications

• High school diploma or G.E.D.
• Zero or more years of customer service or other telephone experience.
• Experience working with organizational functions and personnel.
• Experience working with fax machines, computer software, and telephone technology.
• Experience working with and skilled in the use of help desk software.

Other Qualifications

• Basic business and analytical problem-solving skills.
• Basic communication skills.
• Ability to follow oral and written directions.

Work Environment

Office environment. May require shift work.