Customer Service Representative 1

Apply Now Please wait... Job Title: Customer Service Representative 1 Job Location (Short): Ann Arbor, MI, USA, 48108 Posting Start Date: 10/5/26 Do you want to take responsibility and make a difference with your work? With your expertise, we can achieve great goals together. We are WACKER - Reliable. Determined. Ambitious. As one of the world's most research-intensive chemical companies, we've been making countless products that are an integral part of your everyday life possible for over 100 years. From vegan food to resource-efficient buildings to solar cells, we develop sustainable solutions that change the future. To strengthen our team in Ann Arbor, we are looking for you as a(n) Customer Service Representative 1. This Is Us You know us. You just didn’t know it. WACKER is a global chemical manufacturer that prides itself on “Creating Tomorrow’s Solutions”. WACKER materials are so versatile and adaptable, they have virtually unlimited applications just about anywhere imaginable, making WACKER an integral part of daily life. Whether it’s protecting buildings from the elements, a tube of toothpaste, a cell phone, airbags, or cosmetics, people from all over the world come into contact each day with our products and achievements. We are looking for capable, innovative, and enthusiastic achievers to join our team and grow with us. We are currently seeking a Customer Service Representative at the site in Ann Arbor, MI. What You Will Do The Customer Service Representative (CSR) is part of the “sales team” working with Sales Managers, Supply Chain, Logistics, Credit, and various functions within the Business Teams. This position is responsible for offering the best customer satisfaction for business success by managing customer requests and order management, and by maintaining good relationships with customers Pre-Sale. Assist Credit Department and Sales Managers in setting up new accounts in SMART and SAPMaintain Customer master data Sales Order acceptance and entry: domestic and import (indent)Order change managementMonitoring of open orders and working in conjunction with Supply Chain and Logistics in exception management of order fulfillment (sales order-material-delivery) including proactive communication to customersOrder delivery tracking as neededException management as required: Manage customer inventory (VMI) and review customer electronic portals After Sales Complaint entry and closure of assigned tasksOrganize returnsCredit-/debit request entry in SAP (indent only) E-Business Assist E-Business manager in evaluating potential E-Business customersSupport customers in implementationAssist E-Business Team with exception management Customer Support Manage customer requestsMaintain good relationships with customersMonitor order patternsVisit Customers with Sales ManagersProactively communicate order status/delays incl. "courtesy" calls Sales Manager / Key Account Manager Support Communicate regularly with Sales/Key Account Managers (exchange information and assist each other in support of customer)Visit customers with Sales/Key Account Managers as required Special Tasks And Other Responsibilities Key User (SAP R/3 SD, SMART, IT)Distributor supportReconciliation of consignment inventory in coordination with Logistics and with Sales ManagersBackup for absent CSR colleaguesOther administrative activities e.g. filing, archivingCommunication interfacesTraining and meetings Job Requirements Associates degree required, Bachelor’s degree preferredMinimum 4 years’ customer service experienceMust have knowledge of SAP software and/or similar workplace application programs (Oracle)Basic knowledge of logistical processesExcellent computer skills: Microsoft OfficeCustomer- and Service- orientedExcellent communication skills, both written and oralAbility to deal with conflictsAbility to work under pressureExcellent time management and organizational skills What do we offer? WACKER strives to reward its employees in a fair and equitable manner. Our Total Rewards Package considers employee wellbeing and is comprised of compensation, benefits, work-life balance, performance & recognition, and career development. Compensation and Incentive plans Medical, Dental, and Vision Insurance effective day 1 Paid Time Off in addition to personal days and holidays Paid parental leave Wellbeing fund Flexible hybrid work arrangements 401(k) with company match Education Assistance Program Career development and advancement opportunities Support for Community Involvement We are looking forward to your online application at www.wacker.com. Reference Code: 31806 The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities required to do the job. A minimum requirement for this US-based position is the ability to work legally in the United States on a permanent unrestricted basis. Visa sponsorship is not available for this position, including any type of US permanent residency (e.g., for a green card). Wacker is an Equal Opportunity Employer. We actively promote the equality of opportunity for all who are qualified and bring the requisite experience, talent, skill and potential, without regard to age, disability, sex, race, religion or belief, marriage/civil partnership, pregnancy/maternity, sexual orientation, or any other protected characteristics. We welcome all applications from a wide range of candidates. Selection for roles will be based on individual merit alone. Apply Now Please wait...