Customer Service Representative 1

About the role

We are seeking a dedicated and detail-oriented Customer Service Representative to join our team. This entry-level position is crucial for maintaining operational excellence and compliance standards while providing essential support to building occupants. The role is currently remote but may require a return to the office in the future, and it involves working a third shift from Thursday night through Monday morning. The position supports the General Motors account and requires a professional demeanor, punctuality, and strong communication skills. This is a Contract position based out of Warren, MI. Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

Responsibilities

• Process service requests efficiently, ensuring timely updates and closure in line with SLA requirements.
• Schedule and manage shared resources to optimize facility operations and occupant satisfaction.
• Serve as the primary reference point for site information, directing occupants to appropriate resources.
• Maintain proficiency in key systems and applications, including websites, databases, and metrics platforms.
• Assist with onboarding and training new employees on processes and procedures.
• Provide support for special projects and initiatives as assigned.
• Support Property Relationship Leads with client communications and facility coordination.
• Participate in evacuation drills, take shelter procedures, and emergency response protocols.

Skills

• High school diploma or equivalent.
• 1-2 years of customer service or administrative experience.
• Strong verbal and written communication skills.