Customer Service Representative 1

Responsibilities

• Provide exceptional customer service to clients through various communication channels
• Aid customers with inquiries, appointment scheduling, and service-related questions
• Maintain accurate customer records and ensure timely follow-up on service requests
• Cook up with service technicians and other team members to meet customer needs
• Handle customer complaints professionally and work towards satisfactory resolutions
• Collaborate with the sales team to promote new services and products to customers

Qualifications

• Proven experience in customer service or related field
• Strong communication skills and ability to handle customer inquiries effectively
• Proficiency in computer systems and software for record-keeping and data management
• Ability to multi-task, prioritize tasks, and work in a fast-paced environment
• Knowledge of HVAC or plumbing systems (preferred but not required)
• High school diploma or equivalent

Benefits

• 16 total paid days off from your first year with Armstrong
• Immediate access to excellent Medical/Dental/Vision benefits from day one of employment
• Competitive pay, with potential for incentives
• Family-friendly work shifts with various scheduling options
• Job security
• Comprehensive healthcare, retirement, and workplace benefits
• 100% paid job-related continued education and continuous on-the-job skill development
• Clear career advancement opportunities within a rapidly growing company

About the Role

Serving homes and commercial businesses in Western PA, Armstrong Comfort Solutions provides a full line of heating, cooling and plumbing services. Working with all the major manufacturers, we create competitive solutions to any plumbing, heating or cooling need. We also offer creative clean air and clean water solutions for homes and businesses.

Company Culture

We embrace the values of humility, hunger, teamwork, and honesty, which form the foundation of our company culture and guide everything we do. We believe in:

• Immediate access to excellent Medical/Dental/Vision benefits from day one of employment
• Competitive pay, with potential for incentives
• Family-friendly work shifts with various scheduling options
• Job security
• Comprehensive healthcare, retirement, and workplace benefits
• 100% paid job-related continued education and continuous on-the-job skill development
• Clear career advancement opportunities within a rapidly growing company

What We Offer

Join Armstrong Comfort Solutions and be part of a dynamic team that offers a range of heating, cooling, and plumbing services. Our company is a family-owned and operated collection of diverse companies, founded in 1946 in Kittanning, PA, and now employs over 2,400 individuals nationwide. Our brands include Armstrong Utilities, Guardian Protection, Armstrong Development, 4Front Solutions, Twin Pops, and Armstrong Comfort Solutions. We are proud to be an Equal Opportunity Employer.