Customer Service Representative-1

Job Description

Must be a U.S. Citizen
Work from home position
Must be able to work M-F shift ranging between 6:00am - 9:00pm CT

Essential Job Functions

• Answers telephones and responds to basic customer questions using established methods provided in training.
• Forwards call to appropriate personnel.
• Records call on account history record with results of the inquiry; initiates required confirmation.
• Processes customer requests by sending faxes, returning telephone messages, sending mail documents, or using other related communication under direct supervision.

Basic Qualifications

• A high school diploma or G.E.D.
• No or more years of customer service or other telephone experience
• Experience working with organizational functions and personnel
• Experience working with fax machines, computer software, and telephone technology
• Experience working with and skilled in the use of help desk software

Other Qualifications

• Basic business and analytical problem solving skills
• Basic communication skills
• Ability to follow oral and written directions

About the company

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Notice

Talentify is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Work Environment

Office environment
May require shift work