(USA) .com Systems Operator

Are you currently a Walmart associate? Use your Workday account and the Find Jobs report to apply for this role.

Schedule

Various schedules may be available; details will be discussed during the interview process.

Responsibilities

• Communicate with individuals or groups verbally and/or in writing (e.g., customers, suppliers, associates).
• Coordinate and support security measures to safeguard information against accidental or unauthorized damage, modification, or disclosure.
• Maintain operation of system hardware through monitoring functionality, preventative maintenance, identifying, and reporting or resolving performance issues.
• Provide support to internal and external customers by researching data on system and network-related issues.
• Respond to and resolve critical systems issues (e.g., system or hardware down) and follow up on urgent customer requests.
• Respond to internal and external customer calls related to orders, claims, damages, billing issues, etc., by researching and resolving system-related issues.
• Troubleshoot all system and user issues (hardware and software), report issues and status to manager, leader, or customer throughout the troubleshooting process.
• Install, monitor, maintain, and repair system hardware, software, and peripheral equipment following design or installation specifications.
• Perform daily administrative tasks including pass-down reports, billing, user access, coding, and filing.
• Embrace differences in people, cultures, ideas, and experiences to create an inclusive workplace where associates feel seen, supported, and connected.
• Build strong and trusting relationships, communicate with impact and positivity, and motivate and influence others.
• Strengthen the team by developing and mentoring others and recognizing contributions and accomplishments.
• Maintain and promote the highest standards of integrity, ethics, and compliance, modeling Walmart values to support and foster company culture.
• Act in a selfless, humble, self-aware, honest, fair, and transparent manner.
• Deliver results while putting the customer first and make decisions based on reliable information, balancing short and long-term priorities.
• Display curiosity and a desire to learn, take calculated risks, and demonstrate courage and resilience.
• Drive continuous improvements, embrace new technologies and skills, and support others through change.

Requirements

• Associate's Degree in an information systems-related field (e.g., computer science, management information systems), OR
• 6 months experience as a Walmart Logistics associate and 6 months experience using and maintaining computer applications (e.g., networking, troubleshooting, email, spreadsheets, word processing), OR
• 1 year experience in an information systems-related field (e.g., computer science, management information systems).

Preferred Qualifications

• 6 months experience working with Walmart Logistics applications (e.g., Global Logistics Systems (GLS), Trailer Manifest System (TMS), Global Distribution Systems (GDS), IBM CICS (Host)).
• 1 year work experience maintaining and troubleshooting computer systems (e.g., networks, computer hardware and software) and 1 year experience with MS Office software (Outlook, Excel, Word) to communicate with customers and associates, track information, and maintain records.

Benefits

• Competitive pay with performance-based bonus awards.
• Health benefits including medical, vision, and dental coverage.
• Financial benefits including 401(k), stock purchase, and company-paid life insurance.
• Paid time off (PTO), parental leave, family care leave, bereavement, jury duty, and voting leave.
• Short-term and long-term disability coverage.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U: Company-paid education benefit program for full-time and part-time associates, covering tuition, books, and fees for high school completion, bachelor’s degrees, English Language Learning, and short-form certificates. Eligibility requirements apply.

Pay

The hourly wage range for this position is $22.95 - $26.45. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances (e.g., based on schedule, facility, season, or specific work performed). Multiple premiums may apply if applicable criteria are met.

Location

5135 S Dale Mabry Highway, Tampa, FL 33611-3505, United States of America.