(USA) .com Systems Operator

Position Summary

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Work Shift Description

Various schedules may be available and the details will be discussed during the interview process.

What you'll do...

• Communicate with or to individuals or groups verbally and/or in writing, e.g., customers, suppliers, associates
• Cook up and support security measures to safeguard information against accidental or unauthorized damage, modification, or disclosure
• Maintain operation of system hardware through monitoring functionality, preventative maintenance, identifying and reporting or resolving performance issues
• Support internal and external customers by researching data on system and network-related issues
• Respond to and resolve critical systems issues, e.g., system or hardware down, respond and follow up on urgent customer requests
• Respond to internal and external customer calls related to orders, claims, damages, billing issues, etc., by researching and resolving system-related issues
• Install monitors, maintain, and repair system hardware, software, and peripheral equipment following design or installation specifications
• Perform daily administrative tasks including pass-down reports, billing, user access, coding, filing, etc.
• Systems Operations/Data Processing
• Maintains operation of system hardware and software through monitoring functionality, preventative maintenance, identifying and reporting or resolving performance issues by following appropriate guidelines and procedures
• Responds to critical systems issues and urgent customer requests in a timely manner
• Tells management about security risks and system damage, modification, or disclosure
• Tells management when tools and supplies required for systems operation/data processing are unavailable or broken

Respect the Individual

• Embraces differences in people, cultures, ideas, and experiences
• Creates a workplace where associates feel seen, supported, and connected through a culture of belonging
• Creates opportunities for all associates to thrive and perform
• Aids in attracting the best talent
• Works as a team, builds strong and trusting relationships, communicates with impact, energy, and positivity to motivate and influence
• Strengthens the team by helping develop and mentor others, recognizes others' contributions and accomplishments

Act with Integrity

• Maintains and promotes the highest standards of integrity, ethics, and compliance
• Models Walmart's values to support and foster the culture
• Holds oneself and others accountable, supports Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us

Serve our Customers and Members

• Delivers results while putting the customer first
• Makes decisions based on reliable information, balances short and long-term priorities, and considers how own work impacts the team's ability to deliver on our purpose for all stakeholders

Strive for Excellence

• Displays curiosity and a desire to learn, takes calculated risks, demonstrates courage and resilience, drives continuous improvements, is open to and uses new technologies and skills, and supports others through change

Benefits

• Health benefits include medical, vision, and dental coverage
• Financial benefits include 401(k), stock purchase, and company-paid life insurance
• Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting
• The amount of PTO and/or PPTO received depends on job classification and length of employment, meeting or exceeding the requirements of paid sick leave laws, where applicable
• Other benefits include short-term and long-term disability, company discounts, military leave pay, adoption and surrogacy expense reimbursement, and more
• LIVE BETTER U is a company-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms

Minimum Qualifications

• Associate's Degree in an information systems related field (e.g., computer science, management information systems)
• 6 months experience as a Walmart Logistics associate and 6 months experience using and maintaining computer applications (e.g., networking, troubleshooting, email, spreadsheets, word processing)
• 1 year experience in an information systems related field (e.g., computer science, management information systems)

Preferred Qualifications

• 6 months experience working with Walmart Logistics applications (e.g., Global Logistics Systems (GLS), Trailer Manifest System (TMS), Global Distribution Systems (GDS), IBM CICS (Host), Both)
• 1 year work experience maintaining and troubleshooting computer systems (e.g., networks, computer hardware and software)
• 1 year experience with MS-office software (Outlook, Excel, Word) to communicate with customers and associates, track information, and maintain records

Primary Location

6198 GREEN POINTE DR. SOUTH, GROVEPORT, OH 43125-0000, United States of America

Additional Information

• Walmart and its subsidiaries are committed to maintaining a drug-free workplace and have a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.