(USA) .com Systems Operator

Schedule

Work Shift: 17:30 – 04:30 (Sunday, Saturday, Friday). Various schedules may be available; details will be discussed during the interview process.

Responsibilities

• Communicate with individuals or groups verbally and/or in writing (e.g., customers, suppliers, associates).
• Coordinate and support security measures to safeguard information against accidental or unauthorized damage, modification, or disclosure.
• Maintain operation of system hardware through monitoring functionality, preventative maintenance, identifying, and reporting or resolving performance issues.
• Provide support to internal and external customers by researching data on system and network-related issues.
• Respond to and resolve critical systems issues (e.g., system or hardware down) and follow up on urgent customer requests.
• Respond to internal and external customer calls related to orders, claims, damages, billing issues, etc., by researching and resolving system-related issues.
• Troubleshoot all system and user issues (hardware and software), report issues and status to manager, leader, or customer throughout the troubleshooting process.
• Install, monitor, maintain, and repair system hardware, software, and peripheral equipment following design or installation specifications.
• Perform daily administrative tasks including pass-down reports, billing, user access, coding, and filing.
• Respect the Individual: Embrace differences in people, cultures, ideas, and experiences; create a workplace where associates feel seen, supported, and connected; foster a culture of belonging; attract and develop talent.
• Act with Integrity: Maintain and promote high standards of integrity, ethics, and compliance; model Walmart values; hold oneself and others accountable; support Walmart’s goal of becoming a regenerative company.
• Serve our Customers and Members: Deliver results while putting the customer first; make decisions based on reliable information; balance short- and long-term priorities.
• Strive for Excellence: Display curiosity and a desire to learn; take calculated risks; drive continuous improvements; embrace new technologies and skills; support others through change.

Requirements

• Associate's Degree in an information systems-related field (e.g., computer science, management information systems) OR
• 6 months experience as a Walmart Logistics associate and 6 months experience using and maintaining computer applications (e.g., networking, troubleshooting, email, spreadsheets, word processing) OR
• 1 year experience in an information systems-related field (e.g., computer science, management information systems).

Preferred Qualifications

• 6 months experience working with Walmart Logistics applications (e.g., Global Logistics Systems (GLS), Trailer Manifest System (TMS), Global Distribution Systems (GDS), IBM CICS (Host)).
• 1 year work experience maintaining and troubleshooting computer systems (e.g., networks, computer hardware and software).
• 1 year experience with MS-Office software (Outlook, Excel, Word) to communicate with customers and associates, track information, and maintain records.

Benefits

• Competitive pay with performance-based bonus awards.
• Health benefits: medical, vision, and dental coverage.
• Financial benefits: 401(k), stock purchase, and company-paid life insurance.
• Paid time off: PTO, parental leave, family care leave, bereavement, jury duty, and voting leave. PTO/PPTO for vacation, sick leave, holidays, or other purposes (amount depends on job classification and length of employment).
• Short-term and long-term disability coverage.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U: Company-paid education benefit program for full-time and part-time associates, covering tuition, books, and fees for high school completion, bachelor’s degrees, English Language Learning, and short-form certificates (eligibility requirements apply).

Pay

The hourly wage range for this position is $24.20 – $27.70. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances (e.g., based on schedule, facility, season, or specific work performed). Multiple premiums may apply if applicable criteria are met.

Primary Location: 16101 Three Wide Drive, Fort Worth, TX 76177-0000, United States of America.