(USA) Auto Care Center Manager Trainee

Position Summary

Drives sales and financial performance in the Auto Care Center and service area by receiving and stocking merchandise, ensuring effective merchandise presentation, accurate and competitive pricing, and proper inventory levels. Budgets, forecasts sales, assesses economic trends and community needs, and implements plans to correct any deficiencies.

What you'll do...

• Provides customer service and assistance by acknowledging the customer, identifying customer needs, assisting with purchasing decisions, locating merchandise, resolving customer issues and concerns, promoting products and services, and maintaining a safe shopping environment.
• Creates and processes customer requests and service orders in accordance with company policies and procedures.
• Explains Auto Care Center and automotive products and services.
• Promotes technicians' training and certification on service-related procedures.
• Stages customer vehicles and assists with work flow as necessary.
• Maintains the Auto Care Center and automotive sales floor and service area by stocking and rotating merchandise, removing damaged or outdated goods, setting up, cleaning, and organizing product displays, signing and pricing merchandise, securing fragile and high-shrink merchandise, maintaining equipment in accordance with company guidelines, handling customer and merchandise claims and returns, zoning the area, ordering, arranging, and organizing merchandise, and managing 99 supplies.
• Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders, supporting plans and initiatives to meet customer and business needs, identifying and communicating goals and objectives, building accountability for and measuring progress in achieving results, identifying and addressing improvement opportunities, and demonstrating adaptability and promoting continuous learning.
• Ensures compliance with company policies and procedures and supports company mission values and standards of ethics and integrity by implementing related action plans, utilizing and supporting the Open Door Policy, providing direction and guidance on applying these in executing business processes and practices, respecting individuals, working collaboratively, building strong and trusting relationships, communicating with impact, energy, and positivity to motivate and influence, attracting and retaining the best talent, empowering and developing talent, recognizing others contributions and accomplishments, acting with integrity, acting in a selfless manner and being consistently humble, honest, fair, and transparent, serving our customers and members, striving for excellence, displaying curiosity and a desire to learn, taking calculated risks, demonstrating courage and resilience, encouraging learning from mistakes, striving for excellence, driving continuous improvements, adopting and encouraging the use of new technologies and skills, and supporting others through change.

  Benefits

  • Competitive pay as well as performance-based bonus awards.
  • Health benefits including medical, vision, and dental coverage.
  • Financial benefits including 401(k), stock purchase, and company-paid life insurance.
  • Paid time off benefits including PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
  • Other benefits including short-term and long-term disability, company discounts, military leave pay, adoption and surrogacy expense reimbursement, and more.
  • PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
  • Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

  Minimum Qualifications

  • 2 years experience in automotive service or service industry field.
  • 1 year of supervisory experience.
  • Valid driver's license.

  Preferred Qualifications

  • Automotive Certification from Automotive Technical Institute.
  • Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
  • Experience in automotive service or service industry related field.
  • Supervisory experience.
  • ASE Certification.

  Additional Information

  • The hourly wage range for this position is $23.32 - $31.25.
  • For facilities that sell firearms, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training is required.
  • For facilities that sell only ammunition and have state specific requirements, a current state issued Certificate of Eligibility may be required.
  • Associates will be required to attend and successfully complete all job-required trainings and assessments (for example, Academy trainings, Open Door trainings, etc.).
  • Drug-free workplace policy.

  Pay and Schedule

  Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include: Regional Pay Zone (RPZ) (based on location).

  Benefits

  • Health benefits including medical, vision, and dental coverage.
  • Financial benefits including 401(k), stock purchase, and company-paid life insurance.
  • Paid time off benefits including PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
  • Other benefits including short-term and long-term disability, company discounts, military leave pay, adoption and surrogacy expense reimbursement, and more.
  • PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
  • Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

  Qualifications

  • Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
  • Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

  Location

  Primary Location: 100 SE 29TH ST, GRAND RAPIDS, MN 55744-4043, United States of America